[NFBWATlk] Chase Bank

[Humberto]

Yes, as Kay says, how cool is that!

I'm wondeirng, when will Wells Fargo catch up to this accessibility 
level? their website, pages, and mobile app is accessible, but audio 
described personalized mortgage information in an audio described video? 
Wow!

Sadly I will never ever be able to own or even get close to even buying 
a house because things are ridiculously expensive :(



Sent from my thunderbird Mail, proudly running on Linux!!!

On 6/19/26 10:10, Kaye Kipp via NFBWATlk wrote:
> Wow.  How cool is that!
>
>> On Jun 19, 2026, at 7:47 AM, Becky Frankeberger via NFBWATlk <nfbwatlk at nfbnet.org> wrote:
>>
>> Chase Bank, they have my mortgage. Well check this out. I got this video
>> talking about the Escrow. Well I hated to watch it as it is the same old
>> crap. "Here is the monthly breakdown of your mortgage payment," crickets. So
>> when the video was over which told me nothing, I looked further down on the
>> page and there was a video that said "Audio Described of your Escrow."
>> After I picked myself off the floor, I played this very well done video. It
>> broke down where each bit of the mortgage payment went. It read me the
>> numbers. Now I have access to the same information of millions of home
>> owners. What a huge blessing. I want to send a letter phone call something
>> to thank them.
>>
>>
>>
>> I pay my mortgage with a phone call. They must have my voice print as I can
>> ask a real person about the aspects of the mortgage, as well as just pay the
>> mortgage with my voice. I always write the number down at the end confirming
>> the payment.
>>
>>
>>
>> Paws up to Chase and their evolving accessibility
>>
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