[GUI-Talk] slow internet speed

[Pamela Dominguez]

And the monopoly is getting bigger, because a lot of the people in this 
building who got Fios when it came in, have switched to Spectrum, because 
with the last update, whatever it is, most of our cable remotes don't work 
the way they should.  I thought it was just mine, so I changed the 
batteries, which did nothing.  You have to either turn it off and on, or 
push the button across from the on/off button, then when it says "Press any 
key to watch Fios", you press something and the TV comes back on.  Then you 
can change channels maybe a couple of times before it gets stuck.  What do 
they tell you?  "You need to buy a new television"!  Not true at all, but 
they don't seem to know.  People with a lot newer televisions than I have 
have been told that.  So, people dropped it and went to Spectrum.  I don't 
want to, so I'm trying to find out what to do.  I've heard that Spectrum's 
email and internet are lousy.  Maybe it depends on where you are, but I 
don't know.  Pam.

-----Original Message----- 
From: Gerald Levy via GUI-Talk
Sent: Thursday, December 03, 2020 6:17 AM
To: Rob Kaiser via GUI-Talk
Cc: Gerald Levy
Subject: Re: [GUI-Talk] slow internet speed


What do you call "slow" Internet speed?  My Spectrum download speed is
advertised as 200 mbps, but using Fast.com, it actually measures about
80 mbps, which is still fast enough for my purposes.  Unfortunately,
there probably isn't much you can do if your download speed is at least
60 mbps because Spectrum will give you a run around that your download
speed test is not as accurate as theirs, which is always much higher
because they use some kind of proprietary measuring technique that they
will not disclose. And because they are an absolute monopoly in almost
every market they serve, you're basically stuck with them. You could
call their customer service number and demand to speak to a customer
retention specialist and threaten to cancel your service unless they
either increase your Internet speed or else reduce your monthly bill,
but good luck with that.  They will probably tell you that if you are
not satisfied with their service, go right ahead and cancel and have a
nice life without Internet access or cable TV.


Gerald



On 12/3/2020 12:24 AM, Rob Kaiser via GUI-Talk wrote:
> Are any other spectrum internet users having an issue with what I consider
> unusual slow internet speed? If so, is there a solution to this issue?
>
>
>
> Rob Kaiser Email;
>
> rcubfank at sbcglobal.net
>
>
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