[GUI-Talk] slow internet speed

Thu Dec 3 17:30:22 UTC 2020

Yet another testament to Verizon's lousy service.   Spectrum Internet is 
not lousy at all.  It is actually quite fast, at least comparable to 
FIOS.  I can download a 10 hour book from BARD in less than 10 seconds. 
And their customer service is light years ahead of Verizon.  At least 
all of Spectrum's service agents are based in the US and speak English, 
unlike Verizon's service agents, who are all based in a bunker overseas 
and speak heavily accented English which is difficult to understand, if 
you can even connect to an agent in the first place.  Their brain dead 
bozos will insist that your Internet service is fine, even if you can't 
get a connection.  How would these idiots know whether your Internet 
service is working okay if they are stationed 5000 miles away? And when 
you have a problem with Spectrum's Internet or cable TV service, you can 
call them and get a technician to visit you the same day, usually within 
four hours of your call.  With Verizon, you're lucky if you can get a 
technician to visit you within a week.  Verizon screwed itself big time 
by signing a contract with the city to wire all five boroughs for FIOS, 
because they never anticipated that a lot of landlords and property 
owners were already satisfied with Time Warner Cable (now Spectrum), and 
had no intention of granting Verizon permission to wire their properties 
for FIOS and creating a tangled mess of cables.  The city is suing 
Verizon for breach of contract for failing to meet its deadline for 
wiring the entire city for FIOS, and in the end, Verizon will probably 
have to write off the billions it wasted on this misguided project.  
They laid FIOS trunk lines under many major streets, but now cannot 
obtain permission to connect them to apartment buildings.  How stupid is 
that?  It's like building a subway line to nowhere.  Most landlords of 
prewar apartment buildings in Manhattan has had longstanding 
relationship  with Spectrum and its predecessors, and so they have no 
intention of switching their tenants to FIOS and giving up lucrative 
arrangements and sweetheart deals that have been in place for decades.  
On top of which, FIOS is more expensive than Spectrum Internet, so why 
would Spectrum customers want to switch to FIOS?  In many parts of 
Manhattan, Verizon DSL is so slow, and FIOS is not available, that 
anyone who wants high-speed Internet service has no choice but to sign 
up with Spectrum. It's just one big mess.

Gerald

On 12/3/2020 11:30 AM, Pamela Dominguez via GUI-Talk wrote:
> And the monopoly is getting bigger, because a lot of the people in 
> this building who got Fios when it came in, have switched to Spectrum, 
> because with the last update, whatever it is, most of our cable 
> remotes don't work the way they should.  I thought it was just mine, 
> so I changed the batteries, which did nothing.  You have to either 
> turn it off and on, or push the button across from the on/off button, 
> then when it says "Press any key to watch Fios", you press something 
> and the TV comes back on.  Then you can change channels maybe a couple 
> of times before it gets stuck.  What do they tell you?  "You need to 
> buy a new television"!  Not true at all, but they don't seem to know.  
> People with a lot newer televisions than I have have been told that.  
> So, people dropped it and went to Spectrum.  I don't want to, so I'm 
> trying to find out what to do. I've heard that Spectrum's email and 
> internet are lousy.  Maybe it depends on where you are, but I don't 
> know.  Pam.
>
> -----Original Message----- From: Gerald Levy via GUI-Talk
> Sent: Thursday, December 03, 2020 6:17 AM
> To: Rob Kaiser via GUI-Talk
> Cc: Gerald Levy
> Subject: Re: [GUI-Talk] slow internet speed
>
>
> What do you call "slow" Internet speed?  My Spectrum download speed is
> advertised as 200 mbps, but using Fast.com, it actually measures about
> 80 mbps, which is still fast enough for my purposes. Unfortunately,
> there probably isn't much you can do if your download speed is at least
> 60 mbps because Spectrum will give you a run around that your download
> speed test is not as accurate as theirs, which is always much higher
> because they use some kind of proprietary measuring technique that they
> will not disclose. And because they are an absolute monopoly in almost
> every market they serve, you're basically stuck with them. You could
> call their customer service number and demand to speak to a customer
> retention specialist and threaten to cancel your service unless they
> either increase your Internet speed or else reduce your monthly bill,
> but good luck with that.  They will probably tell you that if you are
> not satisfied with their service, go right ahead and cancel and have a
> nice life without Internet access or cable TV.
>
>
> Gerald
>
>
>
> On 12/3/2020 12:24 AM, Rob Kaiser via GUI-Talk wrote:
>> Are any other spectrum internet users having an issue with what I 
>> consider
>> unusual slow internet speed? If so, is there a solution to this issue?
>>
>>
>>
>> Rob Kaiser Email;
>>
>> rcubfank at sbcglobal.net
>>
>>
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