[gui-talk] Jaws and MS word 2016

[Farwaneh, Samira - (farwaneh)]

Thanks to all who responded to this query. I have tried all suggestions: refresh screne, maximize window, saving as .doc file, but  the problem persists. I'll have to continue closing and reopening word each time this happens. Is this a microsoft or Jaws issue, who do we need to report it to?

Thanks again
Samira


-----Original Message-----
From: Curtis Chong [mailto:curtischong at earthlink.net] 
Sent: Sunday, August 20, 2017 7:56 AM
To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
Cc: Farwaneh, Samira - (farwaneh)
Subject: RE: [gui-talk] Jaws and MS word 2016

Samira:

I have encountered this problem when Word is set to save files as .doc
instead of Word 97 .doc. I can be editing along quite nicely, then all of a
sudden, for no apparent reason, I lose the ability to navigate accurately
within my document. I have found (for me) that the only solution is to save
the file and close Word altogether. Then, I restart the program, and all
seems to be well.

I am running the latest versions of everything on a Windows 10 computer.

One work-around, which you could try (but which I regret having to suggest)
is to set Word so that you automatically save documents as .doc files
instead of .docx. The problem described above does not seem to happen when
one is editing a .doc file.

Cordially,

Curtis Chong


-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Farwaneh,
Samira - (farwaneh) via gui-talk
Sent: Saturday, August 19, 2017 1:57 PM
To: Discussion of the Graphical User Interface, GUI Talk Mailing List
<gui-talk at nfbnet.org>
Cc: Farwaneh, Samira - (farwaneh) <farwaneh at email.arizona.edu>
Subject: [gui-talk] Jaws and MS word 2016

Hello All,

I have another issue with Word 16 and Jaws; when editing a document, I am
not able to have jaws read words or characters using arrow keys; and when
reading lines, jaws reads two lines then the third is silent; I have to
press down then up arrow to read the one  that I have missed. The problem
disappears when rebooting but it reappears after  a period of time. I have
the same problem when selecting using shift key; Jaws does not read the
selected line. I am using the latest version of Jaws 18. Interestingly,
arrow keys read properly in Outlook.
What do I need to do to get the arrow keys to function properly again in
Word?

Thanks for any feedback
Samira


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