[gui-talk] Issue with JAWS 17 and Word in Windows 10

Tue Aug 23 14:49:02 UTC 2016

Did you upgrade from a previous version of Windows? Or, is this an upgrade of Windows 10 to the anniversary edition? I still suspect a video driver/intercept problem. Perhaps you can try to reinstall the JAWS video driver.

Regards,
Stan

Sent from my Mac Mini														

> On Aug 23, 2016, at 9:21 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
> 
> Stan,
> I tried your suggestion. The problem is when I use Alt Tab to switch
> to the Word document and then release the keys, the switch never
> happens. I'm left in limbo with no window in focus. I tried refreshing
> the screen with Insert Escape but that did not help. Any ideas? If
> this were happening on a Windows based computer rather than a Mac, I'm
> sure it would have received a much higher priority from FS. If others
> experience this issue please report it to FS tech support. The same
> focus issue happens whether I am using the MacBook keyboard or a USB
> keyboard plugged into the Mac, so it is not the type of keyboard used.
> 
> Wayne
> 
> On 8/22/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net>> wrote:
>> Hi,
>> 
>> This sounds like a focus problem that might be due to video driver issues.
>> What happens if you alt-tab to a window with a Word document and then press
>> the screen refresh key, alt-escape? Does that allow JAWS to focus on the
>> window where Word is active?
>> 
>> Regards,
>> Stan
>> 
>> Sent from my Mac Mini														
>> 
>>> On Aug 22, 2016, at 10:44 AM, Wayne Merritt via gui-talk
>>> <gui-talk at nfbnet.org> wrote:
>>> 
>>> Hi. I at first tried using the regular Alt Tab keystroke to switch to
>>> the Word documents. Since that has not worked, I have used the JAWS
>>> specific keystoke Insert F10. When I try to use Alt Tab, JAWS
>>> announces the name of the Word document/window, but when I release the
>>> keys the focus does not move to that Word window. This has happened
>>> with an external USB keyboard plugged in and with the Mac's keyboard.
>>> 
>>> Wayne
>>> 
>>> On 8/21/16, Jonathan Cohn <jon.c.cohn at gmail.com
>>> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>>> wrote:
>>>> Using Boot Camp should not affect your windows operations at all. It
>>>> should
>>>> matter not at all, but you're using jaws on the windows on the Boot
>>>> Camp.
>>>> The only difference is there are some minor driver differences.
>>>> 
>>>> What are you using to change to applications? Perhaps there was some
>>>> issue
>>>> there.
>>>> On Fri, Aug 19, 2016 at 5:14 PM Wayne Merritt via gui-talk <
>>>> gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>> wrote:
>>>> 
>>>>> Greetings. I sent the following issue to Freedom Scientific's tech
>>>>> support and was told that since I was running Windows through Boot
>>>>> Camp, they could not help me. Has anyone heard of this problem and
>>>>> know how I can fix it? My issue is below.
>>>>> 
>>>>> I have a support inquery regarding using JAWS 17 with Word
>>>>> 2016 on Windows 10 2nd anniversary edition. I should say from the
>>>>> beginning that I am running Windows 10 on a MacBook Pro using Boot
>>>>> Camp. Each time I write something or change something in my Word
>>>>> document, when I switch to another window and then try to switch back
>>>>> to the open Word document, JAWS always loses focus. I have had to use
>>>>> the list running applications keystroke of Insert F10 to switch back
>>>>> to my Word document. This is a very annoying issue since it happens
>>>>> every time I want to switch back to an open or blank Word document.
>>>>> Please look into this.
>>>>> 
>>>>> Thanks,
>>>>> Wayne
>>>>> 
>>>>> --
>>>>> Follow me on Twitter at:
>>>>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>
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>>>>> www.wayneism.com <http://www.wayneism.com/>
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>>>>> 
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>>>>> 
>>>> 
>>> 
>>> 
>>> --
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>> 
> 
> 
> -- 
> Follow me on Twitter at:
> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>
> My website:
> www.wayneism.com <http://www.wayneism.com/>
> My book list:
> www.wayneism.com/books.php <http://www.wayneism.com/books.php>