[gui-talk] Issue with JAWS 17 and Word in Windows 10

Tue Aug 23 15:15:37 UTC 2016

Stan,
Initially, I installed Windows 10 from a flash drive. I then did the
upgrade to Windows 10 Second Anniversary edition. How would I
reinstall the JAWS video drivers? Are these already included with JAWS
or do I need to download them from the web?

Thanks,
Wayne

On 8/23/16, Stan Gowin <sgowin at verizon.net> wrote:
> Did you upgrade from a previous version of Windows? Or, is this an upgrade
> of Windows 10 to the anniversary edition? I still suspect a video
> driver/intercept problem. Perhaps you can try to reinstall the JAWS video
> driver.
>
>
> Regards,
> Stan
>
> Sent from my Mac Mini														
>
>> On Aug 23, 2016, at 9:21 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
>>
>> Stan,
>> I tried your suggestion. The problem is when I use Alt Tab to switch
>> to the Word document and then release the keys, the switch never
>> happens. I'm left in limbo with no window in focus. I tried refreshing
>> the screen with Insert Escape but that did not help. Any ideas? If
>> this were happening on a Windows based computer rather than a Mac, I'm
>> sure it would have received a much higher priority from FS. If others
>> experience this issue please report it to FS tech support. The same
>> focus issue happens whether I am using the MacBook keyboard or a USB
>> keyboard plugged into the Mac, so it is not the type of keyboard used.
>>
>> Wayne
>>
>> On 8/22/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net>>
>> wrote:
>>> Hi,
>>>
>>> This sounds like a focus problem that might be due to video driver
>>> issues.
>>> What happens if you alt-tab to a window with a Word document and then
>>> press
>>> the screen refresh key, alt-escape? Does that allow JAWS to focus on the
>>> window where Word is active?
>>>
>>> Regards,
>>> Stan
>>>
>>> Sent from my Mac Mini														
>>>
>>>> On Aug 22, 2016, at 10:44 AM, Wayne Merritt via gui-talk
>>>> <gui-talk at nfbnet.org> wrote:
>>>>
>>>> Hi. I at first tried using the regular Alt Tab keystroke to switch to
>>>> the Word documents. Since that has not worked, I have used the JAWS
>>>> specific keystoke Insert F10. When I try to use Alt Tab, JAWS
>>>> announces the name of the Word document/window, but when I release the
>>>> keys the focus does not move to that Word window. This has happened
>>>> with an external USB keyboard plugged in and with the Mac's keyboard.
>>>>
>>>> Wayne
>>>>
>>>> On 8/21/16, Jonathan Cohn <jon.c.cohn at gmail.com
>>>> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>>> wrote:
>>>>> Using Boot Camp should not affect your windows operations at all. It
>>>>> should
>>>>> matter not at all, but you're using jaws on the windows on the Boot
>>>>> Camp.
>>>>> The only difference is there are some minor driver differences.
>>>>>
>>>>> What are you using to change to applications? Perhaps there was some
>>>>> issue
>>>>> there.
>>>>> On Fri, Aug 19, 2016 at 5:14 PM Wayne Merritt via gui-talk <
>>>>> gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>> wrote:
>>>>>
>>>>>> Greetings. I sent the following issue to Freedom Scientific's tech
>>>>>> support and was told that since I was running Windows through Boot
>>>>>> Camp, they could not help me. Has anyone heard of this problem and
>>>>>> know how I can fix it? My issue is below.
>>>>>>
>>>>>> I have a support inquery regarding using JAWS 17 with Word
>>>>>> 2016 on Windows 10 2nd anniversary edition. I should say from the
>>>>>> beginning that I am running Windows 10 on a MacBook Pro using Boot
>>>>>> Camp. Each time I write something or change something in my Word
>>>>>> document, when I switch to another window and then try to switch back
>>>>>> to the open Word document, JAWS always loses focus. I have had to use
>>>>>> the list running applications keystroke of Insert F10 to switch back
>>>>>> to my Word document. This is a very annoying issue since it happens
>>>>>> every time I want to switch back to an open or blank Word document.
>>>>>> Please look into this.
>>>>>>
>>>>>> Thanks,
>>>>>> Wayne
>>>>>>
>>>>>> --
>>>>>> Follow me on Twitter at:
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>>>>>>
>>>>>
>>>>
>>>>
>>>> --
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>>>
>>
>>
>> --
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>

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