[gui-talk] Yahoo tech support procedure
Gerald Levy
bwaylimited at verizon.net
Wed Mar 13 18:22:14 UTC 2013
And just where did your friend find this toll-free number for Yahoo! tech
support? Sounds like this is nothing more than a phishing scam. Never give
your personal information over the phone unless you know exactly who you are
dealing with, especially to some bozo with a foreign accent who uses a phony
American-sounding name like Dave or Steve or Jim or Tom. For all you know,
this clown could have been based in Nigeria, the phishing scam capital of
the world. You should only call Yahoo! from a number that is listed on
their web site, not from a third-party source. And if the rep you speak to
goes into some bogus sales pitch and tries to scare you into believing that
your computer is infected with malware for which he will be only too happy
to sell you anti-malware software to get rid of it, tell this jerk that you
are going to hang up and immediately contact the Secret Service,FBI and any
other appropriate law enforcement agencies. Then see what kind of reaction
you get from him. The following contact information is taken directly from
the Yahoo! Customer Care site:
How do I contact Customer Care?
Online Support
We will answer your questions as quickly as possible, usually within 24
hours.
list of 3 items
. Technical Questions-If you cannot find answers to your specific questions
in our Help pages, please fill out the
Technical Support Form.
This form routes your questions directly to our technical specialists.
. Account and Billing Questions-If you have a question about your account or
billing, please fill out the
Account Help Form
as completely as possible.
. Feedback and Suggestions-Please submit feedback, suggestions, and general
questions through our
Feedback Form.
list end
Telephone Support
list of 1 items
. Call Customer Care at 1 866 YAHOO SM (1 866 924 6676).
list end
The web address for Yahoo! Custoemer Care is:
http://help.yahoo.com/l/us/yahoo/ysm/ts/contact/contact-01.html
Gerald
Gerald
----- Original Message -----
From: "Antonio M. Guimaraes Jr." <freethaught at gmail.com>
To: "GUI Talk Mailing List Discussion of the Graphical User Interface"
<gui-talk at nfbnet.org>
Cc: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org>
Sent: Tuesday, March 12, 2013 8:56 PM
Subject: [gui-talk] Yahoo tech support procedure
> Hello all,
> I want to inquire about Yahoo's technical support procedures for people
> who are blind.
>
> One of my friends found a 1800 number for technical support, but
> encountered questionable sales tactics from the group claiming to be
> supporting the Yahoo site.
>
> First they asked to get remote access to his computer. Then they proceeded
> to tell him about some software that would monitor for malware. The
> software allegedly cost $99. My friend never bought it.
> So I decided to look into this matter. I called the number, and gave them
> a bogus email address along with a date of birth.
>
> Dave, the technical support associate from India, told me that my email
> address had been compromised.
>
> Remember, I gave them a bogus email address.
>
> He started asking me to go through the process of giving him remote
> access. He referred me to join.me.
>
> This is when I ended the call.
> The support number is 1800 906-0932.
>
> Is this common procedure for technical support used at Yahoo?
>
> Should they be asking for remote access? And are they supposed to sell
> product like that?
>
> I spoke with AFB's information line, and their employee, Tara, confirmed
> having seen something similar happening about a year ago. She was
> surprised this was still happening.
>
> I look forward to any feedback about this.
>
> Antonio
>
>
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