[gui-talk] Yahoo tech support procedure

Thu Mar 14 01:20:45 UTC 2013

Gerald,

Thank you for your very eloquent and thought out message. I am looking to find where my friend discovered the number two this support line.

I am certain it is not a member from Yahoo, but a scam. Yahoo has their own procedures, and I wanted to find out what they were. You have helped with your posting the text from the Yahoo site.

Best,

Antonio

On Mar 13, 2013, at 2:22 PM, Gerald Levy <bwaylimited at verizon.net> wrote:

> 
> And just where did your friend find this toll-free number for Yahoo! tech support?  Sounds like this is nothing more than a phishing scam.  Never give your personal information over the phone unless you know exactly who you are dealing with, especially to some bozo with a foreign accent who uses a phony American-sounding name like Dave or Steve or Jim or Tom.  For all you know, this clown could have been based in Nigeria, the phishing scam capital of the world.  You should only call Yahoo! from a number that is listed on their web site, not from a third-party source. And if the rep you speak to goes into some bogus sales pitch and tries to scare you into believing that your computer is infected with malware for which he will be only too happy to sell you anti-malware software to get rid of it, tell this jerk that you are going to hang up and immediately contact the Secret Service,FBI and any other appropriate law enforcement agencies.   Then see what kind of reaction you get from him.  The following contact information is taken directly from the Yahoo! Customer Care site:
> 
> How do I contact Customer Care?
> 
> Online Support
> 
> We will answer your questions as quickly as possible, usually within 24 hours.
> 
> list of 3 items
> . Technical Questions-If you cannot find answers to your specific questions in our Help pages, please fill out the
> Technical Support Form.
> This form routes your questions directly to our technical specialists.
> . Account and Billing Questions-If you have a question about your account or billing, please fill out the
> Account Help Form
> as completely as possible.
> . Feedback and Suggestions-Please submit feedback, suggestions, and general questions through our
> Feedback Form.
> list end
> 
> Telephone Support
> 
> list of 1 items
> . Call Customer Care at 1 866 YAHOO SM (1 866 924 6676).
> list end
> 
> 
> The web address for Yahoo! Custoemer Care is:
> 
> http://help.yahoo.com/l/us/yahoo/ysm/ts/contact/contact-01.html
> 
> 
> Gerald
> 
> 
> 
> Gerald
> 
> 
> ----- Original Message ----- From: "Antonio M. Guimaraes Jr." <freethaught at gmail.com>
> To: "GUI Talk Mailing List Discussion of the Graphical User Interface" <gui-talk at nfbnet.org>
> Cc: "National Association of Blind Students mailing list" <nabs-l at nfbnet.org>
> Sent: Tuesday, March 12, 2013 8:56 PM
> Subject: [gui-talk] Yahoo tech support procedure
> 
> 
>> Hello all,
>> I want to inquire about Yahoo's technical support procedures for people who are blind.
>> 
>> One of my friends found a 1800 number for technical support, but encountered questionable sales tactics from the group claiming to be supporting the Yahoo site.
>> 
>> First they asked to get remote access to his computer. Then they proceeded to tell him about some software that would monitor for malware. The software allegedly cost $99. My friend never bought it.
>> So I decided to look into this matter. I called the number, and gave them a bogus email address along with a date of birth.
>> 
>> Dave, the technical support associate from India, told me that my email address had been compromised.
>> 
>> Remember, I gave them a bogus email address.
>> 
>> He started asking me to go through the process of giving him remote access. He referred me to join.me.
>> 
>> This is when I ended the call.
>> The support number is 1800 906-0932.
>> 
>> Is this common procedure for technical support used at Yahoo?
>> 
>> Should they be asking for remote access? And are they supposed to sell product like that?
>> 
>> I spoke with AFB's information line, and their employee, Tara, confirmed having seen something similar happening about a year ago. She was surprised this was still happening.
>> 
>> I look forward to any feedback about this.
>> 
>> Antonio
>> 
>> 
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> 
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