[gui-talk] Yahoo tech support procedure

[Antonio M. Guimaraes Jr.]

Hello all,
I want to inquire about Yahoo's technical support procedures for people who are blind.

One of my friends found a 1800 number for technical support, but encountered questionable sales tactics from the group claiming to be supporting the Yahoo site.

First they asked to get remote access to his computer. Then they proceeded to tell him about some software that would monitor for malware. The software allegedly cost $99. My friend never bought it.
So I decided to look into this matter. I called the number, and gave them a bogus email address along with a date of birth.

Dave, the technical support associate from India, told me that my email address had been compromised.

Remember, I gave them a bogus email address.

He started asking me to go through the process of giving him remote access. He referred me to join.me.

This is when I ended the call.
The support number is 1800 906-0932.

Is this common procedure for technical support used at Yahoo?

Should they be asking for remote access? And are they supposed to sell product like that?

I spoke with AFB's information line, and their employee, Tara, confirmed having seen something similar happening about a year ago. She was surprised this was still happening.

I look forward to any feedback about this.

Antonio