[Colorado-Talk] Disney Plus Not Accessible to the Blind

Dianna Alley dianna24 at earthlink.net
Wed Nov 13 15:57:38 UTC 2019


I quit arguing this issue.  People have their own views on what accessible is.  They also have an act that has guidelines so those of us regular blind people that are just trying to make it in this crazy world will never win this debate.  What we say really will not count for much in my opinion.  It will be a certain few that will decide what is and is not "accessible" for us all, unfortunately or fortunately depending on your point of view.

-----Original Message-----
From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Jenny Perdue via Colorado-Talk
Sent: Wednesday, November 13, 2019 9:49 AM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Jenny Perdue <jlperdue3 at gmail.com>
Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind

My husband was able to do everything via his iPhone yesterday. It went fine.

Jenny

Sent from my iPhone

> On Nov 11, 2019, at 3:11 PM, Amy Sabo via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> 
> hello Curtis and all,
> this is absurb news to hear about the new streaming service that 
> Disney is going to bring up and, it doesn't surprise me on this at 
> all! Disney has imo gone in not representing the blind community. I do 
> plan to forward this onto the performing arts division list since this 
> is a matter of the entertainment industry and, hopefully Disney will 
> listen to your email and, advise in making this web site in signing up 
> for this service accessible to the blind community. I was soo happy 
> for this service to begin since i'am a Disney geek myself but, after 
> reading your message I don't know if I want to sign up for it due to 
> it's inaccessible use of it's web site. I hope that youget a reply to 
> your message and, that that Disney will listen to you and, make this 
> web site accessible for all of us who are Disney freaks to sign up 
> and, use thisservice when it is launched this week!
> 
> thanks again for sharing this with us and, I will talk to you soon!
> 
> 
> sincerely,
> amy sabo
> 
> 
>> On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
>> Greetings:
>> 
>> 
>> 
>> If any of you are interested in signing up for the Disney Plus 
>> streaming service, please check out the below email which I sent out today.
>> 
>> 
>> 
>> Cordially,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> From: Curtis Chong <chong.curtis at gmail.com>
>> Sent: Monday, November 11, 2019 10:25 AM
>> To: DisneyPlusHelp at disney.com
>> Subject: Disney Plus Not Accessible to the Blind
>> Importance: High
>> 
>> 
>> 
>> Greetings and felicitations:
>> 
>> 
>> 
>> I am writing to lodge a formal complaint regarding the accessibility 
>> (to blind users) of your website: https://preview.disneyplus.com/. I 
>> and a number of other blind people have attempted, unsuccessfully, to 
>> sign up for the soon-to-be-launched streaming service.
>> 
>> 
>> 
>> People who are totally blind use screen reading software to convert 
>> text displayed on the screen to speech or braille. This software is 
>> used on Windows computers (e.g., JAWS for Windows or NVDA) or on 
>> Apple Macintosh computers (VoiceOver). In the case of a Windows 
>> system, browsers such as Google Chrome, Mozilla Firefox, and/or 
>> Microsoft Internet Explorer are the browsers that are used. In the 
>> case of a Macintosh computer or a product running iOS, the Safari browser is what a blind person would use.
>> 
>> 
>> 
>> The accessibility problems appear when the new user needs to supply 
>> information that Disney Plus asks for to get them signed 
>> up-information such as one's email address, credit card number, etc. 
>> Simply put, the forms used on the Disney Plus website are not 
>> adhering to the accessibility guidelines promulgated by the Worldwide 
>> Web Consortium-guidelines that are widely distributed and well known 
>> throughout the industry (refer to WCAG 2.0 and 2.1).
>> 
>> 
>> 
>> As a person who is well aware of the many good things that Disney has 
>> done to promote nonvisual access, I am extremely frustrated and 
>> disappointed that this problem even exists. Please get this fixed as 
>> soon as possible.
>> 
>> 
>> 
>> I can be reached by telephone at 303-745-0473 if anyone wants to 
>> discuss this with me in person. In the meantime, thank you for your 
>> kind attention to this problem.
>> 
>> 
>> 
>> Yours sincerely,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> 
>> 
>> 
> 
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