[Colorado-Talk] Disney Plus Not Accessible to the Blind

[Jenny Perdue]

My husband was able to do everything via his iPhone yesterday. It went fine.

Jenny

Sent from my iPhone

> On Nov 11, 2019, at 3:11 PM, Amy Sabo via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> 
> hello Curtis and all,
> this is absurb news to hear about the new streaming service that
> Disney is going to bring up and, it doesn't surprise me on this at
> all! Disney has imo gone in not representing the blind community. I do
> plan to forward this onto the performing arts division list since this
> is a matter of the entertainment industry and, hopefully Disney will
> listen to your email and, advise in making this web site in signing up
> for this service accessible to the blind community. I was soo happy
> for this service to begin since i'am a Disney geek myself but, after
> reading your message I don't know if I want to sign up for it due to
> it's inaccessible use of it's web site. I hope that youget a reply to
> your message and, that that Disney will listen to you and, make this
> web site accessible for all of us who are Disney freaks to sign up
> and, use thisservice when it is launched this week!
> 
> thanks again for sharing this with us and, I will talk to you soon!
> 
> 
> sincerely,
> amy sabo
> 
> 
>> On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
>> Greetings:
>> 
>> 
>> 
>> If any of you are interested in signing up for the Disney Plus streaming
>> service, please check out the below email which I sent out today.
>> 
>> 
>> 
>> Cordially,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> From: Curtis Chong <chong.curtis at gmail.com>
>> Sent: Monday, November 11, 2019 10:25 AM
>> To: DisneyPlusHelp at disney.com
>> Subject: Disney Plus Not Accessible to the Blind
>> Importance: High
>> 
>> 
>> 
>> Greetings and felicitations:
>> 
>> 
>> 
>> I am writing to lodge a formal complaint regarding the accessibility (to
>> blind users) of your website: https://preview.disneyplus.com/. I and a
>> number of other blind people have attempted, unsuccessfully, to sign up for
>> the soon-to-be-launched streaming service.
>> 
>> 
>> 
>> People who are totally blind use screen reading software to convert text
>> displayed on the screen to speech or braille. This software is used on
>> Windows computers (e.g., JAWS for Windows or NVDA) or on Apple Macintosh
>> computers (VoiceOver). In the case of a Windows system, browsers such as
>> Google Chrome, Mozilla Firefox, and/or Microsoft Internet Explorer are the
>> browsers that are used. In the case of a Macintosh computer or a product
>> running iOS, the Safari browser is what a blind person would use.
>> 
>> 
>> 
>> The accessibility problems appear when the new user needs to supply
>> information that Disney Plus asks for to get them signed up-information
>> such
>> as one's email address, credit card number, etc. Simply put, the forms used
>> on the Disney Plus website are not adhering to the accessibility guidelines
>> promulgated by the Worldwide Web Consortium-guidelines that are widely
>> distributed and well known throughout the industry (refer to WCAG 2.0 and
>> 2.1).
>> 
>> 
>> 
>> As a person who is well aware of the many good things that Disney has done
>> to promote nonvisual access, I am extremely frustrated and disappointed
>> that
>> this problem even exists. Please get this fixed as soon as possible.
>> 
>> 
>> 
>> I can be reached by telephone at 303-745-0473 if anyone wants to discuss
>> this with me in person. In the meantime, thank you for your kind attention
>> to this problem.
>> 
>> 
>> 
>> Yours sincerely,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> 
>> 
>> 
> 
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