[Colorado-Talk] Disney Plus Not Accessible to the Blind

Dianna Alley dianna24 at earthlink.net
Wed Nov 13 20:19:08 UTC 2019 

I will make it known I am not using the latest jaws either at the moment, but I choose to try things myself before just believing others point of view, but that is just me.  Chrome is not working with 18 on my seven computer.  I have not tried on my ten.  I do not consider myself a member of anything at the moment.  I am on several list for NFB Council, and a few others.  I take what I want to use and leave the rest for others to figure out for themselves.  It is going to be a lot easier that way.

-----Original Message-----
From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Amy Sabo via Colorado-Talk
Sent: Wednesday, November 13, 2019 2:01 PM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Amy Sabo <amieelsabo at gmail.com>
Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind

hello dan and all,
thanks all for your comments on this topic and, I do agree with some of the posts that people have said on this topic and, I have also encountered the instant views and opionss this topic. as for it being accessible or not then we have to work on this! I haven't myself tried to use this site yet but, after reading this topic that Curtis posted a few days ago I believe in what he has said and, I totally accept this views on it! but, as kevinsaid in his message we need to accept each other not and, not turn this topic into a shouting match! yes, we have all different views and opions on accessibility of this web asite and, i'am glad that Curtis postd this to the list6 so, we could get some good discussion on it with others views and opioons on it! so, we do all have different opions on this let's be respectful to others!

thanks,
amy sabo


On 11/12/19, Dan Burke via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> I would add to Scott's definition the fact that Curtis cited the web 
> accessibility standards as follows:
>
> Simply put, the forms used on the Disney Plus website are not adhering 
> to the accessibility guidelines promulgated by the Worldwide Web 
> Consortium—guidelines that are widely distributed and well known 
> throughout the industry (refer to WCAG 2.0 and 2.1).
>
> For consistency of accessibility, we want web sites, including forms 
> to follow these guidelines. I don't think it's too much to ask of 
> Apple. Lots of really committed and smart people work hard on 
> determining these guidelines, including highly qualified blind tech 
> people and engineers. We all use work-arounds when we have to, but 
> clear, well-informed  and courteous advocacy is what we do in the 
> National Federation of the Blind. If we don't inform owners of 
> non-compliant sites, they don't improve.
>
> Thanks for informing Apple Curtis.
>
> Dan
>
>
> On 11/12/19, Amy Sabo via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
>> hello all
>> after reading all of the comments on this thread I see that there has 
>> been some controversial on this topic but, to scott's message and 
>> others here on this list I totally agree with this. when Curtis 
>> posted the note to Disney it wasn't for just one outlet to be used in 
>> using the web site. it was in using many other types of technology 
>> like pc's, mac's, and apple products like voiceover. he also 
>> suggested in also using other browssers to use the site. and, I use 
>> other browswers in doing my work for other methods like internet 
>> explorer and also google crome. but, if you can't use the site one 
>> browser the same is probably on another one. he says in using jaws or 
>> voiceover in creating a account. even if you are blind or any type of 
>> blindness the siteisn't accessible to the blind!
>>
>> i'am glad that the nfb is working on this with it's tech team and, 
>> hopefully with the help of the nfb and, with Curtis in it in a major 
>> part of it I know the nfb will handle it with Disney!
>>
>> thanks for all of the comments both good and bad and, I will talk to 
>> you all soon!
>>
>>
>> sincerely,
>> amy sabo
>>
>> On 11/11/19, Dianna Alley via Colorado-Talk 
>> <colorado-talk at nfbnet.org>
>> wrote:
>>> Try using different browsers instead of assuming it does not work.  
>>> I think sometimes blind people need to learn their technology before 
>>> they always jump the conclusion things are not accessible.  There 
>>> are those times for sure, but you have to know more about a computer 
>>> than just a speech program in order to be successful in my opinion.  
>>> This works the same for phone devices.  Believe it or not, I know a 
>>> computer a lot better than JAWS, but have fewer problems than a lot 
>>> of people who know JAWS like the back of their hand so to speak.
>>>
>>> -----Original Message-----
>>> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of 
>>> Nancy Feldman via Colorado-Talk
>>> Sent: Monday, November 11, 2019 5:43 PM
>>> To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
>>> Cc: Nancy Feldman <nancy.feldman at comcast.net>
>>> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
>>>
>>> I would just like to point out that several people I know have 
>>> completed the signup successfully, myself included.
>>>
>>> With JAWS, I was successful by turning off the virtual cursor.
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of 
>>> Amy Sabo via Colorado-Talk
>>> Sent: Monday, November 11, 2019 3:10 PM
>>> To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
>>> Cc: Amy Sabo <amieelsabo at gmail.com>
>>> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
>>>
>>> hello Curtis and all,
>>> this is absurb news to hear about the new streaming service that 
>>> Disney is going to bring up and, it doesn't surprise me on this at 
>>> all! Disney has imo gone in not representing the blind community. I 
>>> do plan to forward this onto the performing arts division list since 
>>> this is a matter of the entertainment industry and, hopefully Disney 
>>> will listen to your email and, advise in making this web site in 
>>> signing up for this service accessible to the blind community. I was 
>>> soo happy for this service to begin since i'am a Disney geek myself 
>>> but, after reading your message I don't know if I want to sign up 
>>> for it due to it's inaccessible use of it's web site. I hope that 
>>> youget a reply to your message and, that that Disney will listen to 
>>> you and, make this web site accessible for all of us who are Disney 
>>> freaks to sign up and, use thisservice when it is launched this 
>>> week!
>>>
>>> thanks again for sharing this with us and, I will talk to you soon!
>>>
>>>
>>> sincerely,
>>> amy sabo
>>>
>>>
>>> On 11/11/19, Curtis Chong via Colorado-Talk 
>>> <colorado-talk at nfbnet.org>
>>> wrote:
>>>> Greetings:
>>>>
>>>>
>>>>
>>>> If any of you are interested in signing up for the Disney Plus 
>>>> streaming service, please check out the below email which I sent 
>>>> out
>>> today.
>>>>
>>>>
>>>>
>>>> Cordially,
>>>>
>>>>
>>>>
>>>> Curtis Chong
>>>>
>>>>
>>>>
>>>> From: Curtis Chong <chong.curtis at gmail.com>
>>>> Sent: Monday, November 11, 2019 10:25 AM
>>>> To: DisneyPlusHelp at disney.com
>>>> Subject: Disney Plus Not Accessible to the Blind
>>>> Importance: High
>>>>
>>>>
>>>>
>>>> Greetings and felicitations:
>>>>
>>>>
>>>>
>>>> I am writing to lodge a formal complaint regarding the 
>>>> accessibility (to blind users) of your website: 
>>>> https://preview.disneyplus.com/. I and a number of other blind 
>>>> people have attempted, unsuccessfully, to sign up for the soon-to-be-launched streaming service.
>>>>
>>>>
>>>>
>>>> People who are totally blind use screen reading software to convert 
>>>> text displayed on the screen to speech or braille. This software is 
>>>> used on Windows computers (e.g., JAWS for Windows or NVDA) or on 
>>>> Apple Macintosh computers (VoiceOver). In the case of a Windows 
>>>> system, browsers such as Google Chrome, Mozilla Firefox, and/or 
>>>> Microsoft Internet Explorer are the browsers that are used. In the 
>>>> case of a Macintosh computer or a product running iOS, the Safari 
>>>> browser is what a
>>> blind person would use.
>>>>
>>>>
>>>>
>>>> The accessibility problems appear when the new user needs to supply 
>>>> information that Disney Plus asks for to get them signed 
>>>> up-information such as one's email address, credit card number, etc.
>>>> Simply put, the forms used on the Disney Plus website are not 
>>>> adhering to the accessibility guidelines promulgated by the 
>>>> Worldwide Web Consortium-guidelines that are widely distributed and 
>>>> well known throughout the industry (refer to WCAG 2.0 and 2.1).
>>>>
>>>>
>>>>
>>>> As a person who is well aware of the many good things that Disney 
>>>> has done to promote nonvisual access, I am extremely frustrated and 
>>>> disappointed that this problem even exists. Please get this fixed 
>>>> as soon as possible.
>>>>
>>>>
>>>>
>>>> I can be reached by telephone at 303-745-0473 if anyone wants to 
>>>> discuss this with me in person. In the meantime, thank you for your 
>>>> kind attention to this problem.
>>>>
>>>>
>>>>
>>>> Yours sincerely,
>>>>
>>>>
>>>>
>>>> Curtis Chong
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
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>
>
> --
> Dan Burke
>
> National Federation of the Blind of Colorado Legislative Coordinator
>
> President, NFB of Denver
>
> "Blindness is not what holds you back.  You can live the life you want!"
>
> My Cell:  406.546.8546
> Twitter:  @DallDonal
>
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