[Colorado-Talk] Disney Plus Not Accessible to the Blind

[Amy Sabo]

hello Curtis and all,
this is absurb news to hear about the new streaming service that
Disney is going to bring up and, it doesn't surprise me on this at
all! Disney has imo gone in not representing the blind community. I do
plan to forward this onto the performing arts division list since this
is a matter of the entertainment industry and, hopefully Disney will
listen to your email and, advise in making this web site in signing up
for this service accessible to the blind community. I was soo happy
for this service to begin since i'am a Disney geek myself but, after
reading your message I don't know if I want to sign up for it due to
it's inaccessible use of it's web site. I hope that youget a reply to
your message and, that that Disney will listen to you and, make this
web site accessible for all of us who are Disney freaks to sign up
and, use thisservice when it is launched this week!

thanks again for sharing this with us and, I will talk to you soon!


sincerely,
amy sabo


On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> Greetings:
>
>
>
> If any of you are interested in signing up for the Disney Plus streaming
> service, please check out the below email which I sent out today.
>
>
>
> Cordially,
>
>
>
> Curtis Chong
>
>
>
> From: Curtis Chong <chong.curtis at gmail.com>
> Sent: Monday, November 11, 2019 10:25 AM
> To: DisneyPlusHelp at disney.com
> Subject: Disney Plus Not Accessible to the Blind
> Importance: High
>
>
>
> Greetings and felicitations:
>
>
>
> I am writing to lodge a formal complaint regarding the accessibility (to
> blind users) of your website: https://preview.disneyplus.com/. I and a
> number of other blind people have attempted, unsuccessfully, to sign up for
> the soon-to-be-launched streaming service.
>
>
>
> People who are totally blind use screen reading software to convert text
> displayed on the screen to speech or braille. This software is used on
> Windows computers (e.g., JAWS for Windows or NVDA) or on Apple Macintosh
> computers (VoiceOver). In the case of a Windows system, browsers such as
> Google Chrome, Mozilla Firefox, and/or Microsoft Internet Explorer are the
> browsers that are used. In the case of a Macintosh computer or a product
> running iOS, the Safari browser is what a blind person would use.
>
>
>
> The accessibility problems appear when the new user needs to supply
> information that Disney Plus asks for to get them signed up-information
> such
> as one's email address, credit card number, etc. Simply put, the forms used
> on the Disney Plus website are not adhering to the accessibility guidelines
> promulgated by the Worldwide Web Consortium-guidelines that are widely
> distributed and well known throughout the industry (refer to WCAG 2.0 and
> 2.1).
>
>
>
> As a person who is well aware of the many good things that Disney has done
> to promote nonvisual access, I am extremely frustrated and disappointed
> that
> this problem even exists. Please get this fixed as soon as possible.
>
>
>
> I can be reached by telephone at 303-745-0473 if anyone wants to discuss
> this with me in person. In the meantime, thank you for your kind attention
> to this problem.
>
>
>
> Yours sincerely,
>
>
>
> Curtis Chong
>
>
>
>
>
>