[Colorado-Talk] Disney Plus Not Accessible to the Blind

[Nancy Feldman]

I would just like to point out that several people I know have completed the
signup successfully, myself included.

With JAWS, I was successful by turning off the virtual cursor.



-----Original Message-----
From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Amy Sabo
via Colorado-Talk
Sent: Monday, November 11, 2019 3:10 PM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Amy Sabo <amieelsabo at gmail.com>
Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind

hello Curtis and all,
this is absurb news to hear about the new streaming service that Disney is
going to bring up and, it doesn't surprise me on this at all! Disney has imo
gone in not representing the blind community. I do plan to forward this onto
the performing arts division list since this is a matter of the
entertainment industry and, hopefully Disney will listen to your email and,
advise in making this web site in signing up for this service accessible to
the blind community. I was soo happy for this service to begin since i'am a
Disney geek myself but, after reading your message I don't know if I want to
sign up for it due to it's inaccessible use of it's web site. I hope that
youget a reply to your message and, that that Disney will listen to you and,
make this web site accessible for all of us who are Disney freaks to sign up
and, use thisservice when it is launched this week!

thanks again for sharing this with us and, I will talk to you soon!


sincerely,
amy sabo


On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org>
wrote:
> Greetings:
>
>
>
> If any of you are interested in signing up for the Disney Plus 
> streaming service, please check out the below email which I sent out
today.
>
>
>
> Cordially,
>
>
>
> Curtis Chong
>
>
>
> From: Curtis Chong <chong.curtis at gmail.com>
> Sent: Monday, November 11, 2019 10:25 AM
> To: DisneyPlusHelp at disney.com
> Subject: Disney Plus Not Accessible to the Blind
> Importance: High
>
>
>
> Greetings and felicitations:
>
>
>
> I am writing to lodge a formal complaint regarding the accessibility 
> (to blind users) of your website: https://preview.disneyplus.com/. I 
> and a number of other blind people have attempted, unsuccessfully, to 
> sign up for the soon-to-be-launched streaming service.
>
>
>
> People who are totally blind use screen reading software to convert 
> text displayed on the screen to speech or braille. This software is 
> used on Windows computers (e.g., JAWS for Windows or NVDA) or on Apple 
> Macintosh computers (VoiceOver). In the case of a Windows system, 
> browsers such as Google Chrome, Mozilla Firefox, and/or Microsoft 
> Internet Explorer are the browsers that are used. In the case of a 
> Macintosh computer or a product running iOS, the Safari browser is what a
blind person would use.
>
>
>
> The accessibility problems appear when the new user needs to supply 
> information that Disney Plus asks for to get them signed 
> up-information such as one's email address, credit card number, etc. 
> Simply put, the forms used on the Disney Plus website are not adhering 
> to the accessibility guidelines promulgated by the Worldwide Web 
> Consortium-guidelines that are widely distributed and well known 
> throughout the industry (refer to WCAG 2.0 and 2.1).
>
>
>
> As a person who is well aware of the many good things that Disney has 
> done to promote nonvisual access, I am extremely frustrated and 
> disappointed that this problem even exists. Please get this fixed as 
> soon as possible.
>
>
>
> I can be reached by telephone at 303-745-0473 if anyone wants to 
> discuss this with me in person. In the meantime, thank you for your 
> kind attention to this problem.
>
>
>
> Yours sincerely,
>
>
>
> Curtis Chong
>
>
>
>
>
>

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