[Oagdu] Dealing with insurance companies.

[Deanna Lewis]

We always clean rental vehicles before returning them. It's kind of hard to hide the guide dog, when you show up with him to pick up the car...
Deanna

-----Original Message-----
From: OAGDU [mailto:oagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning via OAGDU
Sent: Thursday, June 16, 2016 12:53 PM
To: Ohio Association of Guide Dog Users List
Cc: Marianne Denning
Subject: Re: [Oagdu] Dealing with insurance companies.

Why did you tell them he would be in the car?  You should definitely vacume it out well before returning it but I don't think you need to say anything. My sister-in-law, who I love very much, didn't want Emma and Roxie in a rental car for the same reason.  Paul told her we would just take the public transportation to where we were staying but their dad told her we would get in the car and we cleaned it all out before it was returned.

On 6/16/16, Deanna Lewis via OAGDU <oagdu at nfbnet.org> wrote:
> Hi all,
> On June 2nd, my mom and I were stuck in traffic on the highway in the rain.
> A car rear-ended us and did a slight bit of damage to the car. 
> Luckily, we weren't going very fast, and Mambo was not in the car at 
> the time of the accident. But, I just experienced this issue with the 
> other driver's insurance company and it's really upset me. So, here goes...
> My mom took our car to Progressive today so that they could inspect it 
> and evaluate what needs to be fixed. They did not want to let us rent 
> a loaner car because they do not allow "pets" in them. We explained 
> that he is a guide dog and I reminded them of the laws. But, the lady 
> insisted that Enterprise would not allow "pets", but she was going to 
> check to see if they would make an exception. I'd also like to mention 
> that we just rented a car from Enterprise a few weeks ago, with no 
> issues. They did "allow" us to get a rental car, but the lady was 
> pretty rude, although so was my mom. For anyone who knows my mom, you know what I mean /smiles/.
> So, I'm still really angry about this, and I am thinking of filing a 
> complaint with Progressive.
> This also reminded me that we need to look into AAA and towing 
> companies, in regard to service dogs. Debbie, I haven't forgotten you 
> and the issue you had!
> What do you guys think? I may also try calling the Nagdu hotline. 
> Although they did not deny access, they still tried to and gave us a hard time.
> Deanna
>
>
>
> --
> This email was Malware checked by UTM 9. http://www.sophos.com
>
> Sent from the Clovernook email system
>


--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053

_______________________________________________
OAGDU mailing list
OAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/oagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for OAGDU:
http://nfbnet.org/mailman/options/oagdu_nfbnet.org/dlewis%40clovernook.org
List archives:  http://www.nfbnet.org/pipermail/oagdu_nfbnet.org

--
This email was Malware checked by UTM 9. http://www.sophos.com