[Oagdu] Dealing with insurance companies.

[Marianne Denning]

Why did you tell them he would be in the car?  You should definitely
vacume it out well before returning it but I don't think you need to
say anything. My sister-in-law, who I love very much, didn't want Emma
and Roxie in a rental car for the same reason.  Paul told her we would
just take the public transportation to where we were staying but their
dad told her we would get in the car and we cleaned it all out before
it was returned.

On 6/16/16, Deanna Lewis via OAGDU <oagdu at nfbnet.org> wrote:
> Hi all,
> On June 2nd, my mom and I were stuck in traffic on the highway in the rain.
> A car rear-ended us and did a slight bit of damage to the car. Luckily, we
> weren't going very fast, and Mambo was not in the car at the time of the
> accident. But, I just experienced this issue with the other driver's
> insurance company and it's really upset me. So, here goes...
> My mom took our car to Progressive today so that they could inspect it and
> evaluate what needs to be fixed. They did not want to let us rent a loaner
> car because they do not allow "pets" in them. We explained that he is a
> guide dog and I reminded them of the laws. But, the lady insisted that
> Enterprise would not allow "pets", but she was going to check to see if they
> would make an exception. I'd also like to mention that we just rented a car
> from Enterprise a few weeks ago, with no issues. They did "allow" us to get
> a rental car, but the lady was pretty rude, although so was my mom. For
> anyone who knows my mom, you know what I mean /smiles/.
> So, I'm still really angry about this, and I am thinking of filing a
> complaint with Progressive.
> This also reminded me that we need to look into AAA and towing companies, in
> regard to service dogs. Debbie, I haven't forgotten you and the issue you
> had!
> What do you guys think? I may also try calling the Nagdu hotline. Although
> they did not deny access, they still tried to and gave us a hard time.
> Deanna
>
>
>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053