[Nfbnet-members-list] URGENT NOTICE - ZoomText and Window-Eyes Digital Certificate Issue

Lewis, Anil ALewis at nfb.org
Wed Jan 18 22:19:03 UTC 2017

January 17, 2017:  Urgent Notification

Forthcoming Startup Failures in ZoomText 10.1 and 
other Ai Squared Software Products
The digital certificate used to certify newer 
ZoomText and Window-Eyes software products has 
been compromised. As a result, our certificate 
will be revoked on or around January 26th, which 
will result in startup failures for the following Ai Squared products.

Affected Ai Squared Software Products
When attempting to start the following Ai Squared 
software products, the product will fail to 
launch and display a Windows error message: "A 
referral was returned from the server"
·         ZoomText Magnifier 
Build numbers 10.10.8 through 10.11.6
·         ZoomText Magnifier/Reader 
v10.1                                   Build numbers 10.10.8 through 10.11.6
·         ZoomText Fusion 
Build numbers 10.11.1 through 10.11.5
·         ZoomText Keyboard 
Build numbers 4.0.0 and 4.1.0
·         Window-Eyes 
Build numbers 9.5.1 and 9.5.3

When attempting to start the following Ai Squared 
software products, the product may launch even 
though the certificate has been revoked. 
Anti-virus utilities may detect the invalid 
certificate and block the software from running.

·         ZoomText ImageReader 
v1.2                                               Build numbers 1.2.16106
·         ZoomText Voices (language packs) 
v1.0                          Build numbers
·         Vocalizer Expressive v1.3 (for Windows 
Eyes)              Build numbers

Note: Inspection of the certificate will show 
that the certificate is invalid. Inspection and 
validation of certificates is a process performed by some organizations.

Solution (software updates)
For each of the affected products, software 
updates incorporating a new digital signature 
will be released and available for download at 
this link 
prior to January 26th.
Warning When Disabling Security Options
Ai Squared strongly recommends against disabling 
these security options. Various websites provide 
steps for disabling Windows security options with 
the expectation that unsigned software 
executables will start and run. Disabling these 
security options will not fix these problems for 
the ZoomText and Windows Eyes products and may 
compromise security and protection from malware.
We apologize for the inconvenience this issue has 
caused you, but assure you we are doing 
everything possible to rectify this matter as 
soon as possible. To minimize downtime, we 
encourage you to update your software as soon as possible.
If you have questions or require assistance 
resolving this problem, contact the Ai Squared 
support team at (727) 803-8600 option 2 or 
<mailto:support at aisquared.com>support at aisquared.com.

Best Regards,
Bryan Carver 
& MAGic Certified
VFO™ | Director US Technical Support
11800 31st Court North, St. Petersburg, FL 33716
T 800-444-4443 Ext 1026
<mailto:bcarver at vfogroup.com>bcarver at vfogroup.com

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