[Nfbnet-members-list] URGENT NOTICE - ZoomText and Window-Eyes Digital Certificate Issue
Lewis, Anil
ALewis at nfb.org
Wed Jan 18 22:19:03 UTC 2017
January 17, 2017: Urgent Notification
Forthcoming Startup Failures in ZoomText 10.1 and
other Ai Squared Software Products
Problem
The digital certificate used to certify newer
ZoomText and Window-Eyes software products has
been compromised. As a result, our certificate
will be revoked on or around January 26th, which
will result in startup failures for the following Ai Squared products.
Affected Ai Squared Software Products
When attempting to start the following Ai Squared
software products, the product will fail to
launch and display a Windows error message: "A
referral was returned from the server"
· ZoomText Magnifier
v10.1
Build numbers 10.10.8 through 10.11.6
· ZoomText Magnifier/Reader
v10.1 Build numbers 10.10.8 through 10.11.6
· ZoomText Fusion
v10.1
Build numbers 10.11.1 through 10.11.5
· ZoomText Keyboard
v4
Build numbers 4.0.0 and 4.1.0
· Window-Eyes
v9.5
Build numbers 9.5.1 and 9.5.3
When attempting to start the following Ai Squared
software products, the product may launch even
though the certificate has been revoked.
Anti-virus utilities may detect the invalid
certificate and block the software from running.
· ZoomText ImageReader
v1.2 Build numbers 1.2.16106
· ZoomText Voices (language packs)
v1.0 Build numbers 1.0.1.4693
· Vocalizer Expressive v1.3 (for Windows
Eyes) Build numbers 1.3.0.13329
Note: Inspection of the certificate will show
that the certificate is invalid. Inspection and
validation of certificates is a process performed by some organizations.
Solution (software updates)
For each of the affected products, software
updates incorporating a new digital signature
will be released and available for download at
this link
<http://www.aisquared.com/CertificateFix/>http://www.aisquared.com/CertificateFix/
prior to January 26th.
Warning When Disabling Security Options
Ai Squared strongly recommends against disabling
these security options. Various websites provide
steps for disabling Windows security options with
the expectation that unsigned software
executables will start and run. Disabling these
security options will not fix these problems for
the ZoomText and Windows Eyes products and may
compromise security and protection from malware.
Conclusion
We apologize for the inconvenience this issue has
caused you, but assure you we are doing
everything possible to rectify this matter as
soon as possible. To minimize downtime, we
encourage you to update your software as soon as possible.
If you have questions or require assistance
resolving this problem, contact the Ai Squared
support team at (727) 803-8600 option 2 or
<mailto:support at aisquared.com>support at aisquared.com.
Best Regards,
Bryan Carver
<http://www.freedomscientific.com/Services/TrainingAndCertification/Certification>JAWS
& MAGic Certified
VFO | Director US Technical Support
11800 31st Court North, St. Petersburg, FL 33716
T 800-444-4443 Ext 1026
<mailto:bcarver at vfogroup.com>bcarver at vfogroup.com
www.vfogroup.com
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