[nfbcs] Slow speed internet connection and error messages whendownloading email

[Gary Wunder]

I think you are absolutely correct to turn to your service provider given 
that this problem has happened on two separate machines, one of them being 
very new. There is a possibility, of course, that in your online exposure to 
the Internet without any kind of protection, you may have contracted some 
kind of virus or spyware which is using a fair degree of your CPU. I am 
surprised that, using the task monitoring tools in windows XP and even 
Vista, that the technician could not determine more about the problem than 
he did.

One suggestion, of course, might be to go to the home of a friend, connect 
your laptop, and see if you get the same kind of results. Using the same 
logic, you might invite one of your friends with a laptop to visit and see 
if they end up having the same problem that you do when connecting using 
your Internet port.

I wish I had the answer for you, because I can imagine how frustrating it is 
to invest in a new laptop and then get almost the same response you had with 
your old machine.

Gary


----- Original Message ----- 
From: "Tonia" <tonton at insightbb.com>
To: <nfbcs at nfbnet.org>
Sent: Friday, April 03, 2009 6:12 PM
Subject: [nfbcs] Slow speed internet connection and error messages 
whendownloading email


> Please help!  Any and all suggestions would be much appreciated.  I'm 
> extremely frustrated and at a real loss for what to do right now.  Here's 
> my problem.
>
> I just got a new Del Inspiron desktop computer with Windows Vista Home 
> Premium and MS Office 2007 Home and Student.  However, I had this same 
> problem with the old computer (with Windows XP Pro and Office 2003 Pro). I 
> have high speed BB internet service through Insight and I use Windows Mail 
> for email (but I used Outlook before).  I've had the same issue with both 
> computers.  It just sometimes seems to be much worse with the new one.  I 
> realize some of that could be the learning curve for IE 7 and windows 
> Mail; but I believe it's much bigger than that.
> My internet connection speed seems to be really slow (much more so with 
> the new computer) and frequently drops offline.  For example, I tried 
> downloading AVG a couple days ago but couldn't because the transfer rate 
> was so slow and eventually timed out.  The transfer rate started out at 
> what I guess is decent (250 kb) and then quickly dropped way down and 
> fluctuated between 5 kb and around 40 kb.  I tried downloading the AVG 3 
> times with the same result.
> I also have a similar issue with downloading email.  It generally takes 
> numerous attempts and several minutes to finally get my new messages in my 
> Inbox.  I continually get error messages before they finally download. 
> While the error numbers often change, they usually look like:
>
> Your server has unexpectedly terminated the connection. Possible causes 
> for this include server problems, network problems, or a long period of 
> inactivity. Account: 'mail.insightbb.com', Server: 'mail.insightbb.com', 
> Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error 
> Number: 0x800CCC0F
>
> I've talked with 2 different levels of tech support with Insight and a 
> tech came out to switch out my modem today, to see if that might fix the 
> problem.  They all insist that everything looks good on their end, with 
> the connection and modem; and that the problem has to reside with my 
> computer.  Today, the tech concluded that it was a software issue; saying 
> that I must have downloaded some kind of software that is causing 
> interruptions in my internet connection.
> Although, I don't have the solution, I tend to disagree with that 
> conclusion.  As I said, this is a brand new computer that I've only had 
> for a week; and the only software that I've added to it is Jaws. 
> Yesterday, I did download AVG on another computer and copy on to this one; 
> but that didn't change anything.  Plus, I had the same issue with my old 
> computer.  I never really dealt with the problem then though; because I 
> assumed it might partly be due to the computer being a Gateway mini-tower 
> and being a few years old.
>
> Assuming Insight is right, in that it is a software issue, any ideas on 
> what sort of software could be interfering?  Or any other ideas on what 
> the problem might be or what I could do to resolve it?  For those of you 
> who have Insight as your ISP, have you experienced similar issues?
>
> Sorry for such a long description but I felt it necessary to adequately 
> explain what is going on.
>
> Very frustrated and eager for possible solutions,
>
> Tonia
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