[gui-talk] My Problem with JAWS and 33Outlook 2016

Sun Aug 27 18:46:50 UTC 2017

There is a new feature (in at least Outlook for Mac) that attempts to verify that clicked links are not phishing attempts or other sites with malware. I have not looked at this feature, but perhaps it requires a Microsoft account (which these days is the same as a Skype account) in order to safely get a list of URL's that are known to be invalid. I don't know for sure, but look around in the area asking you to login and see if it gives you more details.

		Best wishes,

Jonathan Cohn

> On Aug 26, 2017, at 2:36 PM, Rob Kaiser via gui-talk <gui-talk at nfbnet.org> wrote:
> 
> I have another issue with Outlook:
> 
> When there is a link to an email address in a message, & I click that email
> address, it sends me to create account. How do I get it to go to new
> message? 
> 
> Rob Kaiser
> Email;
> rcubfank at sbcglobal.net <mailto:rcubfank at sbcglobal.net>
> 
> -----Original Message-----
> From: gui-talk [mailto:gui-talk-bounces at nfbnet.org <mailto:gui-talk-bounces at nfbnet.org>] On Behalf Of Jen via
> gui-talk
> Sent: Saturday, August 26, 2017 11:32 AM
> To: steve.jacobson at visi.com <mailto:steve.jacobson at visi.com>; 'Discussion of the Graphical User Interface,
> GUI Talk Mailing List' <gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>>
> Cc: Jen <spiderweb1 at sbcglobal.net <mailto:spiderweb1 at sbcglobal.net>>
> Subject: Re: [gui-talk] My Problem with JAWS and 33Outlook 2016
> 
> Hi Steve,
> 
> Thank you for your message. I would like to answer, suggestion by
> suggestion.
> 
> 1. I went into the default Settings Center (JCF) file in my "Shared
> Settings" folder, and the sdelay time for Outlook is "infinite," which means
> JAWS will not shut off when Outlook stops responding, which is how I want
> it. If I wait, Outlook restarts j goes back to my inbox. I triedto change
> the default delay time to longer (900 seconds), but when I tried to save it,
> the computer said access was denied.
> 
> 2. I am using Office 2016 Professional, and it is a click-to-run
> installation. Do you think I should revert to last month's version of Office
> and see if it fixes my problem? I have also downloaded the Microsoft
> Recovery and Support Assistant but not run it yet. The site says it can fix
> problems for you, like Outlook not responding; do you think I should run
> this program?
> 
> 3. I have just disabled all my Outlook settings and will let you know what
> happens.
> 
> 4. I have made sure message previewing is off. The folder pane is set to
> "normal," and the "preview Pane" is off.
> 
> 5. With my custom views, I am trying to sort my e-mail in a way easier for
> me to understand. Here are my custom views.
> 
> Inbox:
> 
> no grouping of items
> 
> Sort by:
> 
> 1. From, ascending
> 2. Subject, ascending.
> 3. Received, ascending.
> 4. Formula for "Received" column: Sat 8/26/17 2:26 PM
> 
> View for "Sent It4ems" folder:
> 
> no grouping of items
> 
> Sort By:
> 
> 1. To, ascending.
> 2. Subject, ascending.
> 3. Sent, ascending.
> 4. Formula for "Sent Items" column: same as for the inbox.
> 
> As for your fifth suggestion, I want to save this for the last resort
> because I have found the accessibility line unhelpful in the past. I would
> like to try reverting to the July version of Office 2016 first if that is
> something you think I should do.
> 
> I was thinking maybe system restore would have fixed this, but I remembered
> personal folders are not affected by System Restore anyway because they fall
> under the category of "personal files." Plus, I had so many restore points
> that didn't lead anywhere, I disabled System Restore so I could make new
> restore points.
> 
> Everyone, keep the suggestions coming.
> 
> Jen
> 
> spiderweb1 at sbcglobal.net
> 
> -----Original Message-----
> 
> From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Steve
> Jacobson via gui-talk
> 
> Sent: Saturday, August 26, 2017 8:39 AM
> 
> To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
> <gui-talk at nfbnet.org>
> 
> Cc: Steve Jacobson <steve.jacobson at visi.com>
> 
> Subject: Re: [gui-talk] My Problem with JAWS and Outlook 2016
> 
> Jen,
> 
> The first thing of which to be aware is both JAWS and Outlook have the
> capability to restart themselves automatically. More than once, I have found
> I thought my system was hung up, only to find I was waiting for JAWS to
> restart; sometimes, JAWS restarts because it thinks another program is not
> responding and, in the case of Outlook, this can happen if you have large
> folders or a slower connection. Remember a slow connection can be at the
> other end, and it doesn't mean your connection is slow; if you try just
> waiting when this happens and find JAWS restarts, there are ways in the
> latest version of JAWS to make the time it waits before restarting
> automatically longer.
> 
> Second, if you are using Office 365, updates are being made to your software
> very often. It is not uncommon for problems to seemingly appear from nowhere
> and then sometimes even disappear. The nice thing is we get fixes sooner,
> but it also means problems can appear without warning.
> 
> The third thing I would suggest is you look at all the various settings in
> JAWS for Office 365. Try disabling as many as you don't absolutely need to
> be certain they are not causing a problem.
> 
> Fourth, if you have any kind of message previewing on, turn that off. There
> seem to be two ways that can be on, including Message Preview and "Reading
> Pane."
> 
> Fifth, think about what it is you are doing with your tailored views. I see
> from a later note the "Cleanviews" option may not have solved your problem,
> but if it made things somewhat better, there may be things in your views
> that make the problem worse. Please understand I'm not saying you shouldn't
> be able to do everything you are doing. I'm only looking for ways that may
> reduce the problem.
> 
> Sixth, and maybe do this sooner than this, contact the Microsoft
> accessibility line; they are pretty good. They can connect to your computer
> remotely and may be able to see what is happening visually, and there may be
> something visually obvious that is not apparent with a screen reader.
> 
> Best regards,
> 
> Steve Jacobson
> 
> -----Original Message-----
> From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jen via
> gui-talk
> Sent: Friday, August 25, 2017 5:02 PM
> To: gui-talk at nfbnet.org
> Cc: Jen <spiderweb1 at sbcglobal.net>
> Subject: [gui-talk] My Problem with JAWS and 33Outlook 2016
> 
> Hi everyone,
> 
> I've been having a problem with Outlook 2016. I am running Windows 10,
> Office and Outlooki 2016 and JAWS 18. This problem started on the 4th. I
> started being unable to switch between folders. When I tried to go from the
> inbox to, say, "Sent Items," "Contacts," etc, it would crash Outlook. In the
> beginning, the problem went away by itself. I have recreated my profile and
> account about three times now, and the problem goes away for a while but
> comes back shortly thereafter. I tried deleting and recreating my "Outlook"
> profile, but this didn't work, either. This problem only started after I
> repaired Office 2016 on July 31. Today, I discovered I can press Enter on
> the folder I want with JAWS off, and when I turn JAWS back on, I can open
> the folder successfully. Has anyone else had this Outlook problem? Is it a
> JAWS issue? If you have had this problem before, how did you fix it? I would
> greatly appreciate any help or suggestions.
> 
> Jen
> 
> spiderweb1 at sbcglobal.net
> 
> 
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