[gui-talk] Jaws and MS word 2016

[David Andrews]

What version of JAWS do you have. If it is older, it may not work 
well with newer office.  I would make sure everything is updated, 
office, Windows, drivers, and JAWS.  An insert-escape refreshes the 
screen, which may help, also make sure the screen is maximized, 
alt-spacebar, x.  Finally, sometimes if you jump to bottom of 
document with control-end, then back to top with control-home, this helps.

Dave

At 02:57 PM 8/19/2017, you wrote:
>Hello All,
>
>I have another issue with Word 16 and Jaws; when editing a document, 
>I am not able to have jaws read words or characters using arrow 
>keys; and when reading lines, jaws reads two lines then the third is 
>silent; I have to press down then up arrow to read the one  that I 
>have missed. The problem disappears when rebooting but it reappears 
>after  a period of time. I have the same problem when selecting 
>using shift key; Jaws does not read the selected line. I am using 
>the latest version of Jaws 18. Interestingly, arrow keys read 
>properly in Outlook.
>What do I need to do to get the arrow keys to function properly again in Word?
>
>Thanks for any feedback
>Samira