[gui-talk] More on Wells Fargo Website

[Steve Jacobson]

Dave,

When I tried to transfer funds with JAWS, I had difficulty figuring out
which account was selected.  Tabbing seemed to cause me to cycle around the
same list, and I didn't get a clear indication whether I was in the "From"
list or the "TO" list.  I'd appreciate hearing more of your observations
whenever you go back in.  

Best regards,

Steve Jacobson

-----Original Message-----
From: David Andrews [mailto:dandrews at visi.com] 
Sent: Wednesday, November 23, 2016 9:11 PM
To: steve.jacobson at visi.com; Discussion of the Graphical User Interface, GUI
Talk Mailing List <gui-talk at nfbnet.org>
Subject: Re: [gui-talk] More on Wells Fargo Website

Steve:

I am a Wells Fargo customer and have used the new site once or 
twice.  I did a money transfer this morning, JAWS 18 and their 
SurePay.  It went fine, I had to dig around a little, as things were 
moved, and different kinds of controls are now used, but I did get it 
to work. Some of the combo boxes didn't behave exactly as I expected, 
but when I arrowed around to check things, everything was right.  I 
will have to do a big BillPay session this weekend, probably, so 
should know more then.

Dave

p.s.  I know that WF does have people working in accessibility, and 
they test etc. Web sites are getting more complex, I think, so they 
probably feel like they are sticking their fingers in the dike.

DA


At 08:29 PM 11/23/2016, you wrote:
>Hi all,
>
>Since there has not been much written about the Wells Fargo Website change,
>I gather there are not too many users here.  Anyway, since I had to
transfer
>some more money to one of my kids, <smile> I have observed that JAWS and
>NVDA seem not to provide clear information as to what is happening or make
>the web page act differently.  It all seems reasonably clear to me when I
>use Window-Eyes, but I have much more experience with Window-Eyes than the
>other two screen readers.  Does anyone else have any experiences with the
>new web site or better yet, any pointers?  I would especially be interested
>to here how JAWS users navigate the funds transfer screen.  Also, as I
>mentioned in my original note, I had a call from a low vision user who said
>that the print was very hard to read, light print on a white background,
and
>he could not make the page larger on a Windows 8 tablet as he was able to
do
>with their old website.
>
>Thanks.
>
>Best regards,
>
>Steve Jacobson
>