[gui-talk] Issue with JAWS 17 and Word in Windows 10

Tue Aug 23 15:53:07 UTC 2016

I don't know when the focus loss problem started. I installed Windows
10 from the flash drive, and then upgraded to the anniversary edition
a few days later. It was after that that I was able to get Office 2016
on my system from a Home Use Program through my workplace. I will look
at the JAWS video drivers tonight and try to install them again.

Wayne

On 8/23/16, Stan Gowin <sgowin at verizon.net> wrote:
> Did you have the loss of focus problem before the upgrade to the anniversary
> edition of Windows 10?
>
> I believe you can reinstall the JAWS video driver from the JAWS menu. I’m
> replying from a Mac OS X machine so I can’t check for you right now.
>
> I hope someone else reading your question and running JAWS on a Windows 10
> PC can chime in with further assistance.
>
> Regards,
> Stan
>
> Sent from my Mac Mini														
>
>> On Aug 23, 2016, at 11:15 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
>>
>> Stan,
>> Initially, I installed Windows 10 from a flash drive. I then did the
>> upgrade to Windows 10 Second Anniversary edition. How would I
>> reinstall the JAWS video drivers? Are these already included with JAWS
>> or do I need to download them from the web?
>>
>> Thanks,
>> Wayne
>>
>> On 8/23/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net>>
>> wrote:
>>> Did you upgrade from a previous version of Windows? Or, is this an
>>> upgrade
>>> of Windows 10 to the anniversary edition? I still suspect a video
>>> driver/intercept problem. Perhaps you can try to reinstall the JAWS
>>> video
>>> driver.
>>>
>>>
>>> Regards,
>>> Stan
>>>
>>> Sent from my Mac Mini														
>>>
>>>> On Aug 23, 2016, at 9:21 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
>>>>
>>>> Stan,
>>>> I tried your suggestion. The problem is when I use Alt Tab to switch
>>>> to the Word document and then release the keys, the switch never
>>>> happens. I'm left in limbo with no window in focus. I tried refreshing
>>>> the screen with Insert Escape but that did not help. Any ideas? If
>>>> this were happening on a Windows based computer rather than a Mac, I'm
>>>> sure it would have received a much higher priority from FS. If others
>>>> experience this issue please report it to FS tech support. The same
>>>> focus issue happens whether I am using the MacBook keyboard or a USB
>>>> keyboard plugged into the Mac, so it is not the type of keyboard used.
>>>>
>>>> Wayne
>>>>
>>>> On 8/22/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net>
>>>> <mailto:sgowin at verizon.net <mailto:sgowin at verizon.net>>>
>>>> wrote:
>>>>> Hi,
>>>>>
>>>>> This sounds like a focus problem that might be due to video driver
>>>>> issues.
>>>>> What happens if you alt-tab to a window with a Word document and then
>>>>> press
>>>>> the screen refresh key, alt-escape? Does that allow JAWS to focus on
>>>>> the
>>>>> window where Word is active?
>>>>>
>>>>> Regards,
>>>>> Stan
>>>>>
>>>>> Sent from my Mac Mini														
>>>>>
>>>>>> On Aug 22, 2016, at 10:44 AM, Wayne Merritt via gui-talk
>>>>>> <gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>> wrote:
>>>>>>
>>>>>> Hi. I at first tried using the regular Alt Tab keystroke to switch to
>>>>>> the Word documents. Since that has not worked, I have used the JAWS
>>>>>> specific keystoke Insert F10. When I try to use Alt Tab, JAWS
>>>>>> announces the name of the Word document/window, but when I release
>>>>>> the
>>>>>> keys the focus does not move to that Word window. This has happened
>>>>>> with an external USB keyboard plugged in and with the Mac's keyboard.
>>>>>>
>>>>>> Wayne
>>>>>>
>>>>>> On 8/21/16, Jonathan Cohn <jon.c.cohn at gmail.com
>>>>>> <mailto:jon.c.cohn at gmail.com>
>>>>>> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>
>>>>>> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>>>> wrote:
>>>>>>> Using Boot Camp should not affect your windows operations at all. It
>>>>>>> should
>>>>>>> matter not at all, but you're using jaws on the windows on the Boot
>>>>>>> Camp.
>>>>>>> The only difference is there are some minor driver differences.
>>>>>>>
>>>>>>> What are you using to change to applications? Perhaps there was some
>>>>>>> issue
>>>>>>> there.
>>>>>>> On Fri, Aug 19, 2016 at 5:14 PM Wayne Merritt via gui-talk <
>>>>>>> gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>
>>>>>>> <mailto:gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>>> wrote:
>>>>>>>
>>>>>>>> Greetings. I sent the following issue to Freedom Scientific's tech
>>>>>>>> support and was told that since I was running Windows through Boot
>>>>>>>> Camp, they could not help me. Has anyone heard of this problem and
>>>>>>>> know how I can fix it? My issue is below.
>>>>>>>>
>>>>>>>> I have a support inquery regarding using JAWS 17 with Word
>>>>>>>> 2016 on Windows 10 2nd anniversary edition. I should say from the
>>>>>>>> beginning that I am running Windows 10 on a MacBook Pro using Boot
>>>>>>>> Camp. Each time I write something or change something in my Word
>>>>>>>> document, when I switch to another window and then try to switch
>>>>>>>> back
>>>>>>>> to the open Word document, JAWS always loses focus. I have had to
>>>>>>>> use
>>>>>>>> the list running applications keystroke of Insert F10 to switch
>>>>>>>> back
>>>>>>>> to my Word document. This is a very annoying issue since it happens
>>>>>>>> every time I want to switch back to an open or blank Word document.
>>>>>>>> Please look into this.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Wayne
>>>>>>>>
>>>>>>>> --
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>>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
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>>>>>> <http://www.twitter.com/wcmerritt>>>
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>>>>>> <http://www.wayneism.com/>> <http://www.wayneism.com/
>>>>>> <http://www.wayneism.com/>
>>>>>> <http://www.wayneism.com/ <http://www.wayneism.com/>>>
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>>>>>> <http://www.wayneism.com/books.php
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>>>>>> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php>
>>>>>> <http://www.wayneism.com/books.php
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>>>>>>
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>>>>>
>>>>
>>>>
>>>> --
>>>> Follow me on Twitter at:
>>>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>
>>>> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>>
>>>> My website:
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>>>> <http://www.wayneism.com/>>
>>>> My book list:
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>>>
>>
>>
>> --
>> Follow me on Twitter at:
>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>
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>> My book list:
>> www.wayneism.com/books.php <http://www.wayneism.com/books.php>
>

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