[gui-talk] Problems Ordering From Amazon.com

[Rose Combs]

I can't help you, I only go there to check out.  
However, once I was looking at products there and had to laugh because some
of the options I saw were toilet paper new or used, diapers, new or used.
Now, I am thrifty but I don't think I want used toilet paper or diapers
delivered to my door!  


-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Gerald Levy
via gui-talk
Sent: Friday, November 21, 2014 10:30 AM
To: gui-talk at nfbnet.org
Subject: [gui-talk] Problems Ordering From Amazon.com


Amazon.com claims that it has "enhanced" the accessible version of its web
site for screen readers.  I just used this accessible version of Amazon.com
with JAWS to order some hearing aid batteries, and had a very frustrating
experience, to say the least.  Everything proceeded fine until I reached the
page for selecting shipping options.  Normally, there should be a group of
radio buttons that let you select the desired shipping speed, which in most
cases, would be free shipping.  But imagine my surprise when I heard the
list of shipping options with no corresponding radio buttons; there was
apparently no way to select the desired shipping option.  I clicked on the
continue button, not knowing what to expect, and lo and behold, on the next
page, the radio buttons magically appeared.  The free shipping option was
already selected, so I clicked on the select payment method button.  On the
payment page, everything appeared to be in order, so I clicked on the place
your order button.  Suddenly, JAWS stopped talking, and I had no idea
whether my order had been placed successfully.  I launched NVDA, which took
about 5 minutes to launch.  I landed on the page that thanked me for my
order, so I knew that my order had been placed successfully.  But JAWS still
would not speak, and I could not even access the Windows Task Manager or
Start menu, leading me to believe that my computer had crashed.  I pressed
the eject button for the CD/DVD drive, and to my surprise, as the disk tray
slid open, JAWS suddenly came back to life.  Was this just a coincidence?  I
was without JAWS speech for about 10 minutes.  I closed NVDA, and everything
appeared to be back to normal, much to my great relief, and I received an
email confirmation of my order.  But should this have happened in the first
place if accessibility has been "improved"?  Amazon seems to constantly
tinker with its web site to the great detriment of its blind users, and
there seems to be nothing anybody can do about it.  Has anyone else
experienced problems lately ordering merchandise from the regular or
accessible Amazon.com sites?  Thanks for any insights or feedback.

Gerald 

 
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