[gui-talk] [EXTERNAL] Time Warner Cable Nightmare

[Wayne Merritt]

You can also get channel listings through Newsline and the newsline
app. When I was watching TV a lot I setup a custom lineup of channels
in Newsline so that I just checked those channels for program
information. It is a pain to change all that, but once it is set then
you are good.

Wayne

On 6/12/14, Mary Donahue via gui-talk <gui-talk at nfbnet.org> wrote:
> Hello everyone,
>
> 	We went through this change last year and still enjoy our Music
> Choice Channels. Is there anyone who is having trouble with Time-Warner
> e-mail? My wife's account works all right but I cannot access mine. They
> told me yesterday that this would be fixed. I just tried it again and am
> still having trouble. Guess I'll need to have another session with them. We
> know another person who uses Time-Warner Internet services but we have been
> unable to reach him to see if he is also experiencing e-mail difficulties.
> All the best.
>
> Peter Donahue
>
>
>
> -----Original Message-----
> From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Baracco,
> Andrew W via gui-talk
> Sent: Thursday, June 12, 2014 11:13 AM
> To: Gerald Levy; Discussion of the Graphical User Interface,GUI Talk
> Mailing
> List
> Subject: Re: [gui-talk] [EXTERNAL] Time Warner Cable Nightmare
>
> If you have Internet service through TWC, you should have received one or
> more Email messages about this change, with links you can click on to get
> the new channel lineup.
>
> Andy
>
>
> -----Original Message-----
> From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Gerald
> Levy
> via gui-talk
> Sent: Thursday, June 12, 2014 7:13 AM
> To: gui-talk at nfbnet.org
> Subject: [EXTERNAL] [gui-talk] Time Warner Cable Nightmare
>
>
> I'm already paying almost $120 a month for Time Warner cable service for
> the
> privilege of receiving 500 channels, 99% of which I have no interest in
> just
> to be able to receive the few that do interest me.  It has taken me years
> to
> figure out which channel numbers corresponded to my favorite channels.  I
> spend a lot of time listening to the Music Choice channels, so imagine my
> surprise when I tuned to TWC channel 629  this morning, which used to be
> the
> solid gold oldies channel , to discover that it was now some other channel.
> And to my horror, all the other Music Choice channels, which used to be
> carried on channels 601-647 were also apparently gone.  Fuming, I called
> Time Warner customer support, always an exercise in aggravation, and after
> waiting 20 minutes, finally got a customer service agent who explained to
> me
> that Time Warner had changed its channel lineup, and that my beloved Music
> Choice channels were now located from channel 1901 to 1950.  I explained to
> the agent that I was blind and that the only way I could determine where
> all
> my favorite channels were located would be to visit their web site and use
> the Find function of my screen reader to locate each channel by number and
> its corresponding musical genre.  But Time Warner has not bothered to
> update
> its wb site , so when you visit it, you get the old channel lineup , which
> is completely different from the new one.  And because the onscreen channel
> guide displayed by the cable box is totally inaccessible, there is no way
> to
> get correct channel information this way.  And the channel lineups on NFB
> Newsline have not been updated in years to reflect the current Time Warner
> lineup.  What an outrageous nightmare!  After telling me that she had no
> idea when or if the Time Warner web site would be updated to reflect the
> new
> channel lineup, I asked the agent when Time Warner would be offering
> accessible set-top boxes, but after she asked me to hold so that she could
> speak to her supervisor, she came back on the line and told me that she had
> no idea when such boxes would be available.  I asked her whether Time
> Warner
> was even working on an accessible box and again, she told me that she had
> no
> idea.  If I could get decent reception with an antennaa, I would ditch Time
> Warner altogether, but here in Manhattan, reception with an indoor antenna
> is difficult to impossible.  Time Warner really has its customers by the
> gonads,and things are only going to get worse if their merger with Comcast
> is approved by the FCC.  Do any other Time Warner cable customers on this
> list have any tips for locating specific channels of interest without
> sighted help?  Or must I scroll through all the channels on my cable box
> just to find the few that I'm interested in?  What a freakin' mess!
>
> Gerald
>
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