[gui-talk] [EXTERNAL] Time Warner Cable Nightmare

[Mary Donahue]

Hello everyone,

	We went through this change last year and still enjoy our Music
Choice Channels. Is there anyone who is having trouble with Time-Warner
e-mail? My wife's account works all right but I cannot access mine. They
told me yesterday that this would be fixed. I just tried it again and am
still having trouble. Guess I'll need to have another session with them. We
know another person who uses Time-Warner Internet services but we have been
unable to reach him to see if he is also experiencing e-mail difficulties.
All the best.

Peter Donahue



-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Baracco,
Andrew W via gui-talk
Sent: Thursday, June 12, 2014 11:13 AM
To: Gerald Levy; Discussion of the Graphical User Interface,GUI Talk Mailing
List
Subject: Re: [gui-talk] [EXTERNAL] Time Warner Cable Nightmare

If you have Internet service through TWC, you should have received one or
more Email messages about this change, with links you can click on to get
the new channel lineup.

Andy


-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Gerald Levy
via gui-talk
Sent: Thursday, June 12, 2014 7:13 AM
To: gui-talk at nfbnet.org
Subject: [EXTERNAL] [gui-talk] Time Warner Cable Nightmare


I'm already paying almost $120 a month for Time Warner cable service for the
privilege of receiving 500 channels, 99% of which I have no interest in just
to be able to receive the few that do interest me.  It has taken me years to
figure out which channel numbers corresponded to my favorite channels.  I
spend a lot of time listening to the Music Choice channels, so imagine my
surprise when I tuned to TWC channel 629  this morning, which used to be the
solid gold oldies channel , to discover that it was now some other channel.
And to my horror, all the other Music Choice channels, which used to be
carried on channels 601-647 were also apparently gone.  Fuming, I called
Time Warner customer support, always an exercise in aggravation, and after
waiting 20 minutes, finally got a customer service agent who explained to me
that Time Warner had changed its channel lineup, and that my beloved Music
Choice channels were now located from channel 1901 to 1950.  I explained to
the agent that I was blind and that the only way I could determine where all
my favorite channels were located would be to visit their web site and use
the Find function of my screen reader to locate each channel by number and
its corresponding musical genre.  But Time Warner has not bothered to update
its wb site , so when you visit it, you get the old channel lineup , which
is completely different from the new one.  And because the onscreen channel
guide displayed by the cable box is totally inaccessible, there is no way to
get correct channel information this way.  And the channel lineups on NFB
Newsline have not been updated in years to reflect the current Time Warner
lineup.  What an outrageous nightmare!  After telling me that she had no
idea when or if the Time Warner web site would be updated to reflect the new
channel lineup, I asked the agent when Time Warner would be offering
accessible set-top boxes, but after she asked me to hold so that she could
speak to her supervisor, she came back on the line and told me that she had
no idea when such boxes would be available.  I asked her whether Time Warner
was even working on an accessible box and again, she told me that she had no
idea.  If I could get decent reception with an antennaa, I would ditch Time
Warner altogether, but here in Manhattan, reception with an indoor antenna
is difficult to impossible.  Time Warner really has its customers by the
gonads,and things are only going to get worse if their merger with Comcast
is approved by the FCC.  Do any other Time Warner cable customers on this
list have any tips for locating specific channels of interest without
sighted help?  Or must I scroll through all the channels on my cable box
just to find the few that I'm interested in?  What a freakin' mess!

Gerald 

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