[gui-talk] VoIP phones and JAWS

[Susan Kelly]

Our county government, of which my office is a part, has switched over to VoIP for our phone services.  All caller identifications are now made through the computer, and the voice mail is apparently displayed as though it was an e-mail.  There is also an instant messaging feature (why we need that when we have e-mail and are a fairly small building is a bit of mystery to me!) that is fascinating my co-workers.  The problem is that none of these features will read with JAWS, no matter what I try.  The provider is completely clueless as to a solution.

Has anyone else encountered this situation?  If so, have you been able to entice JAWS to read the notifications?  The service in question is through Shore-tel.