[gui-talk] JAWS 12 and Internet Explorer 7

[David Andrews]

     Make sure you have enough memory, 2 gigabytes would be good, and 
see that everything is up to date, windows, drivers, adobe acrobat IE etc.

If you can download PDF's to your computer, or point to them via the 
network, not suing internet explorer, it might go better.  When you read 
via IE, you are using the Adobe Acrobat plug-in which isn't as good or 
reliable as the full acrobat reader.

Dave



On 8/25/2011 12:25 PM, Susan Kelly wrote:
> I am in the process of learning JAWS, which my office recently installed
> on my portion of our network.  It is a very jumbled, piece-meal network
> that covers most of the county agencies in Pima County, AZ.  Our
> office's (public defender) portion of that network is running Windows XP
> operating system, and uses IE 7 as its internet access.  My assigned
> computer is an HPEliteBook8540p, to which is attached a separate 23"
> monitor, as I also run MAGic and a CCTV on the system in order to do my
> work.
>
>
>
> I am encountering several issues, the most pressing of which are:
>
>
>
> -        at any given moment, without any warning, JAWS will announce
> that it needs to close due to an unknown error, and
>
> -        Internet Explorer will also announce that it needs to close due
> to an unknown error, often while I am trying to read a PDF document
> (usually court transcripts which are filed on the Court of Appeals
> website).
>
>
>
> Obviously, this is causing extreme delays for me in getting documents
> read and written, as well as necessary legal research for my position.
> County IT has no clue what JAWS is, beyond having purchased and
> installed the program for me.  Our techs are trying to learn, but they
> are not given much support by their supervisors, so most of this falls
> to me to learn and advise.  On top of all this, our office will be
> installing an overriding, internet-based case management system in about
> two months.  I need to find a fix for these crashes ASAP in order to
> keep being productive.  Has anyone run into these types of problems?  If
> so, what worked to fix them?
>
>
>
> Thanks for any suggestions - things are getting a bit desperate.
>
> _______________________________