[gui-talk] Problems Galore

[Cindy Handel]

Debbie,

It's the User Account Control which is causing the problem.  If you search 
for it in the search box, when you press the start menu button, you should 
be able to find out how to disable it, so it doesn't pop up.  I just can't 
remember where it is, right now.  After it's disabled, you should have an 
easier time authorizing JAWS; I hope!

Cindy
----- Original Message ----- 
From: "debbi williamson" <debbi107 at atlanticbb.net>
To: <gui-talk at nfbnet.org>
Sent: Tuesday, September 21, 2010 10:24 PM
Subject: [gui-talk] Problems Galore


I have been telling you all about my on-going computer issues.  Well, my 
desktop computer runnings JAWS 11 and XP Professional has completely died. 
Will not boot up.  So, I have ordered a new desktop computer with Windows 7 
64-bit.  In the meantime, my husband purchased a Del laptop with Windows 7, 
64-bit from a local store.  So, today, I contacted Freedom Scientific and 
told them about the 64-bit change.  We downloaded from Freedom Scientific, 
the 64-bit demo and, when I called, I gave my serial number and got my 
activation code--that 20-digit code you have to fill in.  I have tried all 
evening to activate JAWS on his laptop via the internet.  I get to the 
"please wait" screen and absolutely nothing happens.  Although internet 
explore is connected and his home page comes up, I never get to the 
activation of JAWS.

A second problem we have with this laptop is that, no matter how many times 
I have set JAWS so it will run at the long-on, it never comes up.  And, when 
we just had Narator, it would come up at log-on.  There is no logging on 
that has to be done so I don't understand why JAWS will not start.  Ever 
time I have tried to activate JAWS and every time I have tried to tell JAWS 
to run at log-on, a screen comes up asking if I want to allow changes.  (It 
is user account, something or other.  I can't be more clear.)  Every time, I 
answer yes.  I am so very frustrated and am tired of going in circles. 
Also, just in case I have run out of activations, I sent JAWS asking for a 
reset of them.  I am happy to hear any and all suggestions.  Thanks.

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