[gui-talk] More?

[Debbi Williamson]

Thanks, John.  I know this is good advice but I sure hate to do it.  Thanks.
 

-----Original Message-----
From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org] On
Behalf Of Good, John
Sent: Friday, September 03, 2010 8:48 AM
To: NFBnet GUI Talk Mailing List
Subject: Re: [gui-talk] More?

I try saving all the stuff you want to keep and just do an initialization of
the c drive and do a factory restoration assuming you have a restoration
disk.  If you do not have one, call the manufacturer and buy one from them.
You will need help with this.  Take it to a computer shop, should not cost
more than $150.00, unless you know someone you can do it for you.  It's
worth the money not to put up with these headaches.  After you get your
computer back.  Reinstall JFW or whatever you use, the shop should have set
up your e-mail, make sure they do that for you.  reInstall your files that
you backed up.
Download a good anti-virus and do a full scan of your files.  Your computer
shop can also do all this for you as well.  It might cost a little more.
     John
      John

-----Original Message-----
From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org]
On Behalf Of Debbi Williamson
Sent: Thursday, September 02, 2010 7:31 PM
To: 'NFBnet GUI Talk Mailing List'
Subject: [gui-talk] More?

To continue with my computer issues and the advice I seek:

As I said, it is a desktop with JAWS 11, XP Professional, and it is about
three years old.  I have some USB issues which I have pretty much given up
on.  I can plug in an sd card and download books for my Stream but I can't
get the Stream to be recognized if I plug it in.  I get a message that says
that a usb device has mal-functioned and cannot be recognized.  But, the
card reader and my scanner work just fine.  The printer?  Well, I can,
sometimes get one document to print.  Then, next time, I'll get a message
that says that the document has failed to print.  (No kidding) and to "click
here for trouble-shooting.  I have deleted all of the things that seem to
have anything to do with usb and rebooted the computer so that it all
re-installs.  I have delted and re-installed the printer driver.  And, yes,
I get one printed document.  I have unplugged the computer and let it set
for hours and, sometimes, then, I can get one thing to print but, mostly,
that doesn't work anymore.  Since I print checks to pay the bills I can't
pay on-line, you can guess that this is pretty annoying.  It is an HP lazer
jet 1320, pcl6 and it is connected via usb.  Can anyone think of anything
else I can try?  Is something corrupting my software?  

Again, thanks for any suggestions.


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