[gui-talk] Call Centers Return to U.S.

[Baracco, Andrew W]

Another thing that complicates the issue is that the agents use speker
phones.

Andy
 

-----Original Message-----
From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org]
On Behalf Of Joel Deutsch
Sent: Thursday, December 11, 2008 1:17 PM
To: NFBnet GUI Talk Mailing List
Subject: Re: [gui-talk] Call Centers Return to U.S.

Albert,
I haven't been as fortunate as you. I've had a lot of horribly
frustrating experiences with tech support phone people in Bangalor and
Manila. I don't even want to go into it, because there are portions of
that Washington Post article that pretty well nail the kinds  of hassles
I've experienced. I only want to say, in case it's necessary, that I'm
not biased in general against anybody because of their ethnicity or
nationality, and I'm not the least put off by accents unless someone's
English is actually impossible for me to understand. I have friends and
acquaintances from more than one foreign country, speak and read and
write Spanish at a very modest level, and know a little Russian, too.
It's nothing to do with thinking poorly of people whose first language
may be Hindi or Bengali or Tagalog. But as I said, the article includes
descriptions of the kinds of impossible situations I've found myself in,
wasting a lot of time and being made pretty crazy by sometimes extremely
polite people who must imagine they're doing their jobs. 
By the way, my worst experiences  have come with making calls to Amazon
phone support, which went overseas a few years ago, before which the
person would be in Seattle or Vancouver or Salt Lake city and we didn't
have problems communicating, even though I sometimes brought the
unfamiliar problems of being a screen reader user to the call because
that was pertinent. But since overseas people began to answer that toll
free line, I've had some really awful experiences. Now I just do the
best I can on my own, and if I really can't get around some difficult
problem or seeming malfunction on Amazon, I ask a sighted friend to help
me, if that's what I've got to do. I'm not going through that stuff at
Amazon anymore if I can help it.

IMHO, of course!

----- Original Message -----
From: "albert griffith" <albertgriffith at sbcglobal.net>
To: "'NFBnet GUI Talk Mailing List'" <gui-talk at nfbnet.org>
Sent: Thursday, December 11, 2008 12:05 PM
Subject: Re: [gui-talk] Call Centers Return to U.S.


I'll be interested to see if these services are around in a few years.
I've
had good experiences with foreign tech people but I've heard the
complaints
of others.  Sure a well spoken person with an American accent might be a
little more to my liking but I've never had to discontinue a call
because I
couldn't understand the support person and I wouldn't pay extra for the
privilege of being assured of an American.

-----Original Message-----
From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org]
On
Behalf Of Joel Deutsch
Sent: Thursday, December 11, 2008 2:21 PM
To: NFBnet GUI Talk Mailing List
Subject: Re: [gui-talk] Call Centers Return to U.S.

don,

thanks very much for posting this Washington Post article. I read
general
and tech articles in the New York Times and my hometown Los Angeles
Times,
and I'm aware of the issue for sure, but I never would have caught this
Post

piece if you hadn't provided it. it's really informative and, in the way
it
handles telling the story, "fair and balanced," although I have issues"
with

the popularizer of that expression, I say with a mischievous grin and
shoes
on both ffeet.

I deleted the article text but retained its URL below just in case
anybody
missed it and would like to go to the Post and see it there.

Joel

http://www.washingtonpost.com/wp-dyn/content/article/2008/12/10/AR200812
1003
574.html


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