[gui-talk] Call Centers Return to U.S.

[Joel Deutsch]

Albert,
I haven't been as fortunate as you. I've had a lot of horribly frustrating 
experiences with tech support phone people in Bangalor and Manila. I don't 
even want to go into it, because there are portions of that Washington Post 
article that pretty well nail the kinds  of hassles I've experienced. I only 
want to say, in case it's necessary, that I'm not biased in general against 
anybody because of their ethnicity or nationality, and I'm not the least put 
off by accents unless someone's English is actually impossible for me to 
understand. I have friends and acquaintances from more than one foreign 
country, speak and read and write Spanish at a very modest level, and know a 
little Russian, too. It's nothing to do with thinking poorly of people whose 
first language may be Hindi or Bengali or Tagalog. But as I said, the 
article includes descriptions of the kinds of impossible situations I've 
found myself in, wasting a lot of time and being made pretty crazy by 
sometimes extremely polite people who must imagine they're doing their jobs. 
By the way, my worst experiences  have come with making calls to Amazon 
phone support, which went overseas a few years ago, before which the person 
would be in Seattle or Vancouver or Salt Lake city and we didn't have 
problems communicating, even though I sometimes brought the unfamiliar 
problems of being a screen reader user to the call because that was 
pertinent. But since overseas people began to answer that toll free line, 
I've had some really awful experiences. Now I just do the best I can on my 
own, and if I really can't get around some difficult problem or seeming 
malfunction on Amazon, I ask a sighted friend to help me, if that's what 
I've got to do. I'm not going through that stuff at Amazon anymore if I can 
help it.

IMHO, of course!

----- Original Message ----- 
From: "albert griffith" <albertgriffith at sbcglobal.net>
To: "'NFBnet GUI Talk Mailing List'" <gui-talk at nfbnet.org>
Sent: Thursday, December 11, 2008 12:05 PM
Subject: Re: [gui-talk] Call Centers Return to U.S.


I'll be interested to see if these services are around in a few years.  I've
had good experiences with foreign tech people but I've heard the complaints
of others.  Sure a well spoken person with an American accent might be a
little more to my liking but I've never had to discontinue a call because I
couldn't understand the support person and I wouldn't pay extra for the
privilege of being assured of an American.

-----Original Message-----
From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org] On
Behalf Of Joel Deutsch
Sent: Thursday, December 11, 2008 2:21 PM
To: NFBnet GUI Talk Mailing List
Subject: Re: [gui-talk] Call Centers Return to U.S.

don,

thanks very much for posting this Washington Post article. I read general
and tech articles in the New York Times and my hometown Los Angeles Times,
and I'm aware of the issue for sure, but I never would have caught this Post

piece if you hadn't provided it. it's really informative and, in the way it
handles telling the story, "fair and balanced," although I have issues" with

the popularizer of that expression, I say with a mischievous grin and shoes
on both ffeet.

I deleted the article text but retained its URL below just in case anybody
missed it and would like to go to the Post and see it there.

Joel

http://www.washingtonpost.com/wp-dyn/content/article/2008/12/10/AR2008121003
574.html


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