[Cccnfbw] Job opening at C-tran
doug.trimble at hotmail.com
Sat Jan 3 04:02:34 UTC 2015
15:02: Paratransit Dispatcher
Type of PositionFull TimePay RangeStarting wage $21.54/Hr-Top of Range $28.70/HrPosting Date1/2/2015Application DeadlineOpen Until Filled Job DescriptionSUMMARY
Maintains the continuity and effectiveness of C-TRAN’s paratransit service by dispatching vehicles and van operators to transport eligible passengers in the safest, most economical manner.
SCOPE OF RESPONSIBILITY
Individuals in this classification are expected to apply paratransit operation knowledge to recurring and new work situations. Work customarily requires exercise of independent judgment and decision making within the limits of established policies and procedures. Performance is measured through reports, conferences, and review of results obtained.
Individuals report to the Passenger Service Supervisor. Errors in judgment could have considerable impact on public acceptance of paratransit services, utilization of the van fleet, safety of paratransit patrons, and potential liabilities for equipment related accidents.
The following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:
Schedules paratransit services to meet service demands while maintaining continuity and economy of service.
Monitors radio transmissions to assure schedules are maintained. Identifies causes of service disruption (accidents, breakdowns, delays, etc.) and takes corrective action. On a day-to-day basis, determines adequacy of service and recommends adjustments.
Memorizes and accurately recalls Clark County geography including location of major roads, neighborhoods, schools, parks, key landmarks and buildings and the overall system of addressing.
Keeps current on conditions affecting passenger loads; reports findings which might require a change in service.
Handles emergency and nonemergency phone calls, complaints, and inquiries from the public.
Continued. . .
Responds to public safety responders’ needs and requests from the field.
Operates 2-way radios, computer aided dispatch and scheduling software, Mobile Data Transmitters (MDT), and other communication tools and equipment.
Follows complex and detailed instructions, orders, and protocols while working in a highly multi-tasking, multi-sensory, and often-stressful work environment.
Responsible for e-mailing and/or recording the operator assignment line and receiving and logging unscheduled operator absences.
Maintains and completes all required records, logs, and reports. Assures that oncoming dispatchers are aware of circumstances which might affect any future shift.
May assist in the training of new non-contractual paratransit personnel.
Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Previous experience of sufficient length of time to demonstrate competency in the field of paratransit operations including a thorough knowledge of safety procedures.
Minimum two years experience in paratransit operations or other type of dispatch environment desired.
College background in communications preferred.
Knowledge of and ability to operate a two-way radio communication system, computer aided dispatch and scheduling software, Mobile Data Transmitters (MDT), and other communication tools and equipment.
Strong interpersonal skills and sensitivity to the needs of the elderly and persons with disabilities.
Ability to maintain clear reasoning in stressful day-to-day situations and react quickly and correctly to emergency calls and situations.
Ability to effectively plan routes and reprioritize work assignments as needed.
Continued. . .
Thoroughly familiar with area streets and the location of a variety of destinations. Ability to read and use maps.
Good oral and written communication skills.
Previous hands-on computer experience.
Regular, dependable attendance is required.
Must be able to comply with C-TRAN’s nonsmoking policy and function in a nonsmoking work environment.
Must pass an employment physical examination and drug test to be certified for the position and maintain a physical condition which, either with or without accommodation, allows completion of all essential duties.
This is a safety sensitive position subject to Federal Transit Administration (FTA) Drug and Alcohol Testing Regulations.
If selected for the position, documentation that you are a United States citizen or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.
This position is covered under the provisions of an agreement with the Amalgamated Transit Union, Local 757.
If selected for this position, employment will be conditional pending completion of a criminal background investigation.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
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