[Reader-users] a bit of truth about the reader

Fri May 16 20:58:04 CDT 2008

I guess they can be dealt with after the fact because each message isn't 
moderated like some other lists.  As that previous message from the unknown 
person and the person who posted it wasn't Will I'm not sure why he took 
offense to my positive experience and I have to be considered arrogant 
because I've installed my own software and didn't expect the distributor to 
call me a week later and ask how's my day.

But on the other hand Will has to be the most annoying person I've ever seen 
on any email list and does ask the most unimportant questions being someone 
who would probably not purchase a product who he has bad mouthed to no end. 
So why ask, why be so negative and find the down side to everything people 
suggests.

I do believe KNFB Reading Technologies can be satisfied with their customer 
satisfaction because other than Will, who doesn't own the product, everyone 
I know is more than satisfied with their product.  Even those who aren't 
would be in the minority of the originator of the below bad experience. 
Sometimes we make our own experiences.  So, I guess it would be considered 
arrogant for me to think my life is good because I make it that way.

Will, you are who you are because you make it that way.

----- Original Message ----- 
From: "RandyZ. Pierce" <alaric02 at sprynet.com>
To: "Kurzweil National Federation of the Blind Reader user list" 
<reader-users at nfbnet.org>
Sent: Friday, May 16, 2008 7:06 AM
Subject: Re: [Reader-users] a bit of truth about the reader

> Does this list allow direct personal attacks such as this?
>
> I want the full range of experiences on this list so that we have folks 
> more capable of handling deeper technical questions and more in depth 
> product understanding as well as those, like myself, who are still 
> learning.  I hope that personal attacks at any point are always disallowed 
> from this list.
>
> Randy
>
>  ----- Original Message ----- 
>  From: will lomas
>  To: Kurzweil National Federation of the Blind Reader user list
>  Sent: Friday, May 16, 2008 2:48 AM
>  Subject: Re: [Reader-users] a bit of truth about the reader
>
>
>  because this is a support list not a list for arrogant people such as
>  yourself. i am only asking a general question
>
>  On 15 May 2008, at 20:36, Charlie Richardson wrote:
>
>  > I guess we can all tell our own stories, but I can tell you that my
>  > and
>  > others I know personally don't come anywhere near the
>  > dissatisfaction below.
>  > Can't say how the distributor was for mine because I assured him
>  > that I can
>  > install it myself and other than still not putting polarizers on my
>  > phone
>  > until I get the case I'm still happy with the results.  If the
>  > polarizers
>  > make it better well damn.
>  >
>  > Secondly who would take seriously someone who uses that much
>  > profanity to
>  > get his point across.
>  >
>  >
>  > ----- Original Message -----
>  > From: "RandyZ. Pierce" <alaric02 at sprynet.com>
>  > To: "Kurzweil National Federation of the Blind Reader user list"
>  > <reader-users at nfbnet.org>
>  > Sent: Thursday, May 15, 2008 6:44 AM
>  > Subject: Re: [Reader-users] a bit of truth about the reader
>  >
>  >
>  >> That was one's person experience and truth.  There are many other
>  >> experiences and truths.   There bad experience was interestingly
>  >> still a
>  >> blend of good and bad.  They hated a very bad service experience
>  >> but spoke
>  >> very well of how effectively they could use their classic.
>  >>
>  >> My experience is entirely with my KNFB Mobile.  In the first week
>  >> of my
>  >> untrained hand it was a mixed bag of success and over-long processing
>  >> times as it struggled to work my picture into text.  I took
>  >> pictures of
>  >> everything and everywhere to get this test and experience into full
>  >> swing.
>  >> Within one week my understanding of how and where to hold it for
>  >> reading
>  >> improved dramatically and so did my results of quality and quicker
>  >> reading
>  >> by the Reader.  I haven't taken any extensive interest in the
>  >> lighting and
>  >> while I understand some fonts are going to have a tricky letter or
>  >> two,
>  >> the device is readily giving me sufficient information from the more
>  >> typical fonts on most things that I'm having little difficulty in
>  >> gleaning
>  >> useful information from the RReader.
>  >>
>  >> I expect my own skills to improve further and the results to get
>  >> better
>  >> but at day one the results were already good enough to consider my
>  >> unit a
>  >> very well worthy tool.
>  >>
>  >> I purchased from Handy Tech US and found them fantastic in
>  >> responsiveness
>  >> on all fronts.  Their support and customer care has been
>  >> outstanding by
>  >> web accounts and I'm fantastically pleased at my decision to be a
>  >> KNFB
>  >> Mobile purchaser and more importantly user.
>  >>
>  >> Be Well,
>  >> Randy
>  >> & the Mighty Quinn
>  >> _______________________________________________
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>  >>
>  >
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