[Reader-users] a bit of truth about the reader

[tammy cantrell]

I have never had a company call me a week or so later and inquire as to how 
things are going with my purchase.  The only business I have ever received 
followup calls from is our local hospital.  They are just looking for pats 
on the back.  Your opinion wouldn't change any part of the service.  heh heh 
heh!  Why would you expect vendors of adaptive devices to make followup 
contacts?
----- Original Message ----- 
From: "Charlie Richardson" <charlieofalbany at hotmail.com>
To: "Kurzweil National Federation of the Blind Reader user list" 
<reader-users at nfbnet.org>
Sent: Thursday, May 15, 2008 2:39 PM
Subject: Re: [Reader-users] a bit of truth about the reader


> The distributor I purchased mine from hasn't called me either.  But I
> wouldn't expect him to.  I would expect that he thinks all is fine if I
> don't call him.
>
> I just came from a meeting today where I said that silence is taken as
> agreement.
> ----- Original Message ----- 
> From: "will lomas" <lomaswilliam at googlemail.com>
> To: "Kurzweil National Federation of the Blind Reader user list"
> <reader-users at nfbnet.org>
> Sent: Thursday, May 15, 2008 7:07 AM
> Subject: Re: [Reader-users] a bit of truth about the reader
>
>
>> it is a sorry state of affairs. it would appear the american dealers
>> are not at all like this. i ask any UK user, ok dean wilcox, have you
>> got any calls saying how are you getting ong? can we be of assistance?
>> i bet not
>>
>> On 15 May 2008, at 11:53, dean mills wrote:
>>
>>> ok interesting response see handy tech does care about its users
>>> sight and
>>> sound don't its a shame really they want teh money and thats it.  no
>>> follow
>>> ups asking how you are getting on just take money end of.
>>> ----- Original Message -----
>>> From: "RandyZ. Pierce" <alaric02 at sprynet.com>
>>> To: "Kurzweil National Federation of the Blind Reader user list"
>>> <reader-users at nfbnet.org>
>>> Sent: Thursday, May 15, 2008 11:44 AM
>>> Subject: Re: [Reader-users] a bit of truth about the reader
>>>
>>>
>>>> That was one's person experience and truth.  There are many other
>>>> experiences and truths.   There bad experience was interestingly
>>>> still a
>>>> blend of good and bad.  They hated a very bad service experience
>>>> but spoke
>>>> very well of how effectively they could use their classic.
>>>>
>>>> My experience is entirely with my KNFB Mobile.  In the first week
>>>> of my
>>>> untrained hand it was a mixed bag of success and over-long processing
>>>> times as it struggled to work my picture into text.  I took
>>>> pictures of
>>>> everything and everywhere to get this test and experience into full
>>>> swing.
>>>> Within one week my understanding of how and where to hold it for
>>>> reading
>>>> improved dramatically and so did my results of quality and quicker
>>>> reading
>>>> by the Reader.  I haven't taken any extensive interest in the
>>>> lighting and
>>>> while I understand some fonts are going to have a tricky letter or
>>>> two,
>>>> the device is readily giving me sufficient information from the more
>>>> typical fonts on most things that I'm having little difficulty in
>>>> gleaning
>>>> useful information from the RReader.
>>>>
>>>> I expect my own skills to improve further and the results to get
>>>> better
>>>> but at day one the results were already good enough to consider my
>>>> unit a
>>>> very well worthy tool.
>>>>
>>>> I purchased from Handy Tech US and found them fantastic in
>>>> responsiveness
>>>> on all fronts.  Their support and customer care has been
>>>> outstanding by
>>>> web accounts and I'm fantastically pleased at my decision to be a
>>>> KNFB
>>>> Mobile purchaser and more importantly user.
>>>>
>>>> Be Well,
>>>> Randy
>>>> & the Mighty Quinn
>>>> _______________________________________________
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>>>
>>>
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>>
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>
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