[Reader-users] Problem, may be camera related?

[James gashel]

Deane, you should be absolutely certain that you are taking pictures against a plain background without any pattern whatsoever.  I would also suspect that one or both of your polarizers might have been moved.  have someone who can see compare their alignment with the pictures in the polarizer envelope, which should have been part of your product package.  the polarizers are most likely the problem.  

-original message-
Subject: [Reader-users] Problem, may be camera related?
From: Dean Wilcox <wilcoxdean at yahoo.co.uk>
Date: 05/01/2008 5:18 pm

Hi,
My reader has been working great for the week I have owned 
it.  However, I'm now having a problem where I hear the camera sort 
of click open like you can if you listen carefully and when I try and 
get a field of view report or take an actual picture it tries for 
quite a few seconds.  I can hear the camera making its noise to 
prepare, but then the reader says picture cancelled, please make sure 
the camera cover is open, or similar wording.  I know it i and closed 
it and opened it to make sure, this the reader reported correctly so 
it is open.  Now sometimes it says cannot focus try taking picture 
again again and sometimes it will work.  This is very new and I'm 
hoping someone else has had this problem.


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