[Reader-users] PDA Not Seeing Camera

[Gashel, James]

Hi Ray:

The problem is obviously at the point of the USB connection between the
reader and the PDA.  The solution is very likely to place the PDA and
camera in an entirely new case.  Not seeing the Reader, I am almost 100
percent sure that this would clear up the problem.  

The issue is the connection of the camera through the serial port which
connects through the back-plain to the serial port on the PDA.  This is
strictly a hardware problem which should be addressed under the
warranty.  

The serial number you provided indicates that this Reader was purchased
through one of the dealers affiliated with KESI.  Therefore, you should
contact technical support at: <support at knfbreader.com>  
You can also contact technical support directly by telephone toll-free
at 1-888-995-9905.  

Please let me know if there are any problems in getting this resolved.
-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of Ray Campbell
Sent: Thursday, March 29, 2007 5:35 PM
To: reader-users at nfbnet.org
Subject: [Reader-users] PDA Not Seeing Camera

Hello All:

We've got a client who recently received a KNFB Reader.  It isn't
working properly.  What happens is that when you turn his KNFB reader
on, the message "the system is in shooting mode" is heard, then it says
camera is off.  When you press the button to turn the camera on, you
hear the sound from the camera that tells you the camera comes on, but
you do not hear the rising sound from the PDA indicating that it sees
the camera is on.

We looked at the connections and everything appears to be connected
fine.  We took the client's camera out of his reader's pouch and we
connected it to our KNFB Reader PDA here in the office and our PDA
recognized the camera.  We tried our camera with the client's PDA and
his PDA wouldn't recognize the camera.  So, it appears something is
wrong with the connections between the client PDA and the camera.

Is there anything we can do to try fixing this for the client?  If not,
where does the client send his KNFB reader to be repaired?  The braille
number on the inside of his KNFB reader case is 2430, I think this is a
serial number.

Thanks,



Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W.
Roosevelt Road Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
ray.campbell at chicagolighthouse.org
AIM Screen Name: tclhelp
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