[Reader-users] Going Flat Kurzweil Reader

[Waddington Photographic]

I have been having a lot of trouble with my Reader since purchasing it 
three months ago. The reader is excellent but the battery keeps going 
flat. I am aware of the instructions stating it should be connected at 
all times when not being used but this is not always practicable. 
Sometimes the reader can hold a charge for up to 10 to 15 days and at 
other times, it can go flat over night or during the day having been 
fully charged only hours previously.

I bought the reader from Sight and Sound in the U.K. and they tell me no 
other person has reported an issue. However, I wrote to Kurzweil support 
and they say (or, rather, the person responding told me) that he has the 
same problem with his. He did not tell me what I could do about it other 
than to leave it connected to the mains supply.

I find this to be a rather negative attitude. The Reader is very 
expensive at oveer £3000. It is brilliant at reading text but the poor 
and erratic battery performance lets it down.

Over the past 7 days, it has flattened over night from 98% full to 
totally flat.  The second time a day or so later fro 92% to 10% 
(Critically low message) and to 30% (battery low message). For the last 
couple of days it has behaved itself. 

I sometime am woken in the small hours by a chime coming from it and I 
think this is similar to a mobile phone telling the user it needs to b 
recharged.

I will  be very grateful if you or anyone else can advise me on the best 
way to proceed. Sight and Sound have replaced the unit once (at their 
suggestion) they say the one sent back has been on test and has lasted 
for up to three weeks! All I know is that when I was using it ,it could 
go flat overnight and the replacement unit does the same.


Laurence Waddington
U.K.

Please note,
I have had to send thisw mail by the normal mailer program as I cannot 
send it via the in built mail section on your internet site as their is 
no send button

Please reply to sales at waddingtonphoto.com
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