[Reader-users] Upgrading the Software

[JD Townsend]

Hello List:

I love the Reader.
I hate the upgrade process.

It is the most impressive peace of advanced hardware but the 
upgrade process is strictly horse and buggy.  "One only learns of 
available upgrades from this list;  one must snail-mail a SD card 
to the dealer in order to get the upgrade.  my dealer was not 
even aware that they were expected to do so.


For the cost of this unit and the upgrade frequency I feel 
strongly that service improvements are needed.   An improved 
upgrade process should be a priority.  The NFB or Kurzweil could 
better present the unit on the product webpage - perhaps 
including some MP 3 demonstrations and descriptions.  The 
webpages also should provide support  for current users, such as 
downloadable upgrades.

Sorry for the lecture -- this is a wonderful unit but it has 
inadequate sales and support.    JD Townsend
Daytona Beach, Florida, Earth



JD Townsend, LCSW
Helping the light dependent to see
Daytona Beach, Florida, Earth