[Reader-users] Upgrading The Reader: What Card To Use?

[Pam Drake]

Hello, Mr. Gashel And All,

Thanks for posting this explanation.  I had hoped my info would have ended
any unexpected speculation about an upgrade, but I never thought it would
cause concern over continuing support for the Reader.  

I had thought perhaps I didn't have the latest version; now I am ready to
upgrade my personal unit from the website.  When I bought this unit from
KESEY I did so with the full understanding that any upgrades would come
through KNFBRTI.  

Thanks again.  

Pam



-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of James Gashel
Sent: Thursday, December 13, 2007 6:58 AM
To: 'Kurzweil National Federation of the Blind Reader user list'
Subject: Re: [Reader-users] Upgrading The Reader: What Card To Use?

James and All:

Kurzweil Educational Systems Inc. (KESI) is not the same as K-NFB Reading
Technology, Inc. (KNFBRTI).  KNFBRTI introduced the Kurzweil-National
Federation of the Blind Reader in July, 2006 and sold it through an
exclusive distribution agreement with KESI.  That relationship changed in
April, 2007 when KNFBRTI decided to sell directly to dealers, rather than
having all sales coordinated through KESI.  This also resulted in a
significant price reduction.  

The change described above has also meant that KNFBRTI now provides all of
the technical support for the Reader.  Upgrades are available on the
software download page at the KNFBRTI website.  Anyone who has not done so
should download and install version 3.8.1.  Detailed instructions for doing
this are also available on that page.  Help is also available by phone at
our toll-free number--1-877-547-1500.  

Please do not hold back on installing the latest upgrade for the reason that
KESI is not around to support this product.  The point is that KNFBRTI is
available.  

Thanks, J. G.
*************
James Gashel
Vice President of Business Development
K-NFB Reading Technology, Inc.
telephone (443) 854-0854
toll free (866) 836-9988
fax (781) 263-9999
jim at knfbreader.com

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of James Jolley
Sent: Thursday, December 13, 2007 2:24 AM
To: Kurzweil National Federation of the Blind Reader user list
Subject: Re: [Reader-users] Upgrading The Reader: What Card To Use?

Does this mean that the reader is no longer available then if Kurzweil
aren't marketing them?
On 13 Dec 2007, at 08:45, Pam Drake wrote:

> Susie,
>
> In order not to confuseanyone, I want to clarify my question about 
> upgrades.
> I am sure I don't have the latest available version of the software 
> installed.  I bought one of a small number of units remaining in the 
> Kurzweil Educational Systems inventory when they decided to stop 
> selling them.  I have downloaded the upgrade available on the KNFB 
> Reader site; and of course I'll compare version numbers; but I didn't 
> want to overwrite the original software that came with my own machine 
> until I had a working upgrade.  I in no way meant to suggest, or even 
nudge at the existence of a new upgrade.