[Reader-users] my reader has died...

[Laura Eaves]

Yes, still dead as a doornail.
--le

----- Original Message ----- 
From: "Gary Wunder" <gwunder at earthlink.net>
To: "Kurzweil National Federation of the Blind Reader user list" 
<reader-users at nfbnet.org>
Sent: Wednesday, August 29, 2007 9:16 AM
Subject: Re: [Reader-users] my reader has died...


Did you try the reset Laura?
\

----- Original Message ----- 
From: "Laura Eaves" <leaves1 at carolina.rr.com>
To: "Kurzweil National Federation of the Blind Reader user list"
<reader-users at nfbnet.org>
Sent: Wednesday, August 29, 2007 8:12 AM
Subject: [Reader-users] my reader has died...


> Hi all -- Perhaps someone can help me get speech back on my reader.  But I
> am thinking this might be a power problem as my family says there is no
> image on the display either...
>
> Status:
> I got hold of an sd memory reader and copied the new installation files to
> 2577 on the card, after backing up the previous files.  The upgrade seems
> to
> have installed properly as after a few minutes I had to accept a license
> agreement and after that it said it had successfully installed.
> I then turned the reader off and back on again and it seemed to be working
> fine.
> I usually keep the reader plugged into external power and in the stand
> when
> I am not using it.  I put it in that state for future use.
> Then (I shouldn't admit this I suppose, but I think it is important to
> diagnose the problem)... I accidently got the power cord caught in my
> wheelchair and before I could catch it, the reader fell from the stand to
> the table top.
> I don't remember if I tested it right away after that, but I did put it
> back
> in its place and placed the cord in a less hazardous place.  But this
> morning I went to use the reader and it is completely dead.  It doesn't
> matter if the power cord is plugged in or not.  I have tried what seems
> like
> everything short of physically smacking the thing again to see if that
> will
> fix it, but nothing works.  The unit stayed snug in its case; when it fell
> it didn't come open, and I have ensured that all pieces are correctly
> snapped together.
>
> Can anyone help? Do I need to send this in for repair? Is the little drop
> from the statnd to the desk someting that might void the warranty? There
> was
> no major trauma and of course I keep it away from moisture and such.
>
> Any help is much appreciated!
> I think that since the reader is supposed to be a portable piece of
> equipment and therefore jossled around with normal use, a little thump
> shouldn't cause a major failure.  But I realize the reader is still
> relatively new and so may not be perfectly sturdy.
> I certainly hope it is covered under the warranty if I need to send it in.
> My gadget money is not an endless supply...
> TIA
> --le
>
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