[Reader-users] Battery for Camera

[James Jolley]

hi Jim,

I must say that I am glad your taking up the help with the battery. I  
am really dismayed to find out that the unit they had was  
disassembled when it arrived. That is a disgrace isn't it? If it was  
me, i'd be straight on to the dealer.


On 10 Aug 2007, at 02:22, James gashel wrote:

> Hi Alco, thanks for giving me the rest of the story.  If you are  
> annoyed, I am annoyed twice over.  We will be certain to make this  
> right.
> My email address and phone number are below.  Please send me your  
> contact information so I can be sure you get what you should have  
> as soon as we can determine what needs to be done.
>
> Thanks, J. G.
> ---------------
> James gashel
> Vice President of Business Development
> K-NFB Reading Technology, Inc.
> phone, 443-854-0854
> email, jim at knfbreader.com
> sent from my wireless Dash
>
> -----Original Message-----
> From: Alco Canfield <amcanfield at comcast.net>
> Sent: Thursday, August 09, 2007 8:19 PM
> To: 'Kurzweil National Federation of the Blind Reader user list'  
> <reader-users at nfbnet.org>
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi, Mr. Gashel,
>
> I went to a camera store to have them look at the two batteries I  
> received.
> That is when I found out about the Energizer.  I didn't buy a Cannon
> battery, but I was thinking of doing so if they had the correct  
> one.    they
> didn't.  Yes, I really need two working batteries, and frankly at this
> point, I'm a bit irritated because when I received the reader it came
> unassembled, and now the battery issue.
>
> Quality control seems to be a need here.
>
> Thanks for your understanding.
>
> Annoyed,
>
> Alco Canfield
>
> -----Original Message-----
> From: reader-users-bounces at nfbnet.org
> [mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
> Sent: Thursday, August 09, 2007 5:06 PM
> To: Kurzweil National Federation of the Blind Reader user list
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi Alco, I am not certain if you are saying that you purchased a new
> battery, or if you are just telling me the brand of the battery we  
> supplied
> with your reader.  In any case, the battery will be replaced at no  
> cost to
> you, and it will be the right battery for your camera.  Your dealer  
> should
> help you diagnos the battery problem and arrange the replacement if  
> needed.
> Please call me if you can't get satisfactory results.  You need to  
> have two
> working camera batteries.
>
> Thanks, J. G.
> ---------------
> James gashel
> Vice President of Business Development
> K-NFB Reading Technology, Inc.
> phone, 443-854-0854
> email, jim at knfbreader.com
> sent from my wireless Dash
>
> -----Original Message-----
> From: Alco Canfield <amcanfield at comcast.net>
> Sent: Thursday, August 09, 2007 7:26 PM
> To: 'Kurzweil National Federation of the Blind Reader user list'
> <reader-users at nfbnet.org>
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi, Mr. Gashel:
>
> The battery is an energizer.  Would that have anything to do with my
> difficulty?  I went into a camera place and they saw it was fully  
> charged.
> I know I put it in the reader correctly because when I changed back  
> to the
> original, the camera turned on.  I thought the light went off when  
> it was
> charged.  Anyway, thanks and if you have any other ideas, please  
> advise.
>
> Alco
>
> -----Original Message-----
> From: reader-users-bounces at nfbnet.org
> [mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
> Sent: Thursday, August 09, 2007 3:27 PM
> To: Kurzweil National Federation of the Blind Reader user list
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi Alco,  you should report the possibly defective camera battery  
> to your
> dealer.  A replacement, if you need one, will be provided under your
> waranty.
>
> Leaving the extra battery in the charger plugged in continuously is  
> ok.  If
> you or someone can see the indicator lights on the charger the  
> green light
> indicates a fully charged battery.  The fully charged battery  
> should then
> activate the camera just fine.
>
> Thanks, J. G.
> ---------------
> James gashel
> Vice President of Business Development
> K-NFB Reading Technology, Inc.
> phone, 443-854-0854
> email, jim at knfbreader.com
> sent from my wireless Dash
>
> -----Original Message-----
> From: Alco Canfield <amcanfield at comcast.net>
> Sent: Thursday, August 09, 2007 5:33 PM
> To: reader-users at nfbnet.org
> Subject: [Reader-users] Battery for Camera
>
> I received the additional camera battery and charged it for ninety  
> minutes.
> However, when I changed batteries, the camera would not turn on,  
> leading me
> to believe that the battery is defective or the charger is  
> defective or
> both.  I know I installed the battery correctly because when I  
> changed to
> the original which came in the device, the camera turned on just fine.
>
>
>
> I know there is only one way to put the battery in the charger, so  
> I would
> appreciate any information you can provide re this.
>
>
>
> Just got the reader yesterday and it has great potential, though the
> processing is very very slow.
>
>
>
> Alco
>
>
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