[Reader-users] Battery for Camera

[Alco Canfield]

Hi, Dave,

I was sent the wrong backup battery, an energizer instead of a cannon.  The
energizer bunny can keep going and going, but not with the KNFb Reader.

I am waiting to get the one I need.

Alco

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of Dave Wright
Sent: Thursday, August 09, 2007 7:48 PM
To: Kurzweil National Federation of the Blind Reader user list
Subject: Re: [Reader-users] Battery for Camera

Hello,
The reader you purchased should have come with two batteries. One 
preinstalled  in the camera, and the second, within a charger. You should 
not purchase any batteries unless they are approved by your dealer as it may

void your warranty. Please contact your dealer from where you purchased the 
reader to obtain a new battery, or set of batteries. if you have any further

troubles, please feel free to contact me at: (410)659-9314 X2525.
Regards,
Dave
----- Original Message ----- 
From: "Alco Canfield" <amcanfield at comcast.net>
To: "'Kurzweil National Federation of the Blind Reader user list'" 
<reader-users at nfbnet.org>
Sent: Thursday, August 09, 2007 8:19 PM
Subject: Re: [Reader-users] Battery for Camera


> Hi, Mr. Gashel,
>
> I went to a camera store to have them look at the two batteries I 
> received.
> That is when I found out about the Energizer.  I didn't buy a Cannon
> battery, but I was thinking of doing so if they had the correct one. 
> they
> didn't.  Yes, I really need two working batteries, and frankly at this
> point, I'm a bit irritated because when I received the reader it came
> unassembled, and now the battery issue.
>
> Quality control seems to be a need here.
>
> Thanks for your understanding.
>
> Annoyed,
>
> Alco Canfield
>
> -----Original Message-----
> From: reader-users-bounces at nfbnet.org
> [mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
> Sent: Thursday, August 09, 2007 5:06 PM
> To: Kurzweil National Federation of the Blind Reader user list
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi Alco, I am not certain if you are saying that you purchased a new
> battery, or if you are just telling me the brand of the battery we 
> supplied
> with your reader.  In any case, the battery will be replaced at no cost to
> you, and it will be the right battery for your camera.  Your dealer should
> help you diagnos the battery problem and arrange the replacement if 
> needed.
> Please call me if you can't get satisfactory results.  You need to have 
> two
> working camera batteries.
>
> Thanks, J. G.
> ---------------
> James gashel
> Vice President of Business Development
> K-NFB Reading Technology, Inc.
> phone, 443-854-0854
> email, jim at knfbreader.com
> sent from my wireless Dash
>
> -----Original Message-----
> From: Alco Canfield <amcanfield at comcast.net>
> Sent: Thursday, August 09, 2007 7:26 PM
> To: 'Kurzweil National Federation of the Blind Reader user list'
> <reader-users at nfbnet.org>
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi, Mr. Gashel:
>
> The battery is an energizer.  Would that have anything to do with my
> difficulty?  I went into a camera place and they saw it was fully charged.
> I know I put it in the reader correctly because when I changed back to the
> original, the camera turned on.  I thought the light went off when it was
> charged.  Anyway, thanks and if you have any other ideas, please advise.
>
> Alco
>
> -----Original Message-----
> From: reader-users-bounces at nfbnet.org
> [mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
> Sent: Thursday, August 09, 2007 3:27 PM
> To: Kurzweil National Federation of the Blind Reader user list
> Subject: Re: [Reader-users] Battery for Camera
>
> Hi Alco,  you should report the possibly defective camera battery to your
> dealer.  A replacement, if you need one, will be provided under your
> waranty.
>
> Leaving the extra battery in the charger plugged in continuously is ok. 
> If
> you or someone can see the indicator lights on the charger the green light
> indicates a fully charged battery.  The fully charged battery should then
> activate the camera just fine.
>
> Thanks, J. G.
> ---------------
> James gashel
> Vice President of Business Development
> K-NFB Reading Technology, Inc.
> phone, 443-854-0854
> email, jim at knfbreader.com
> sent from my wireless Dash
>
> -----Original Message-----
> From: Alco Canfield <amcanfield at comcast.net>
> Sent: Thursday, August 09, 2007 5:33 PM
> To: reader-users at nfbnet.org
> Subject: [Reader-users] Battery for Camera
>
> I received the additional camera battery and charged it for ninety 
> minutes.
> However, when I changed batteries, the camera would not turn on, leading 
> me
> to believe that the battery is defective or the charger is defective or
> both.  I know I installed the battery correctly because when I changed to
> the original which came in the device, the camera turned on just fine.
>
>
>
> I know there is only one way to put the battery in the charger, so I would
> appreciate any information you can provide re this.
>
>
>
> Just got the reader yesterday and it has great potential, though the
> processing is very very slow.
>
>
>
> Alco
>
>
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