[Reader-users] Battery for Camera

[Alco Canfield]

Hi, Mr. Gashel,

I went to a camera store to have them look at the two batteries I received.
That is when I found out about the Energizer.  I didn't buy a Cannon
battery, but I was thinking of doing so if they had the correct one.    they
didn't.  Yes, I really need two working batteries, and frankly at this
point, I'm a bit irritated because when I received the reader it came
unassembled, and now the battery issue.  

Quality control seems to be a need here.

Thanks for your understanding.

Annoyed,

Alco Canfield

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
Sent: Thursday, August 09, 2007 5:06 PM
To: Kurzweil National Federation of the Blind Reader user list
Subject: Re: [Reader-users] Battery for Camera

Hi Alco, I am not certain if you are saying that you purchased a new
battery, or if you are just telling me the brand of the battery we supplied
with your reader.  In any case, the battery will be replaced at no cost to
you, and it will be the right battery for your camera.  Your dealer should
help you diagnos the battery problem and arrange the replacement if needed.
Please call me if you can't get satisfactory results.  You need to have two
working camera batteries.  

Thanks, J. G.
---------------
James gashel
Vice President of Business Development
K-NFB Reading Technology, Inc.
phone, 443-854-0854
email, jim at knfbreader.com
sent from my wireless Dash

-----Original Message-----
From: Alco Canfield <amcanfield at comcast.net>
Sent: Thursday, August 09, 2007 7:26 PM
To: 'Kurzweil National Federation of the Blind Reader user list'
<reader-users at nfbnet.org>
Subject: Re: [Reader-users] Battery for Camera

Hi, Mr. Gashel:

The battery is an energizer.  Would that have anything to do with my
difficulty?  I went into a camera place and they saw it was fully charged.
I know I put it in the reader correctly because when I changed back to the
original, the camera turned on.  I thought the light went off when it was
charged.  Anyway, thanks and if you have any other ideas, please advise.

Alco

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of James gashel
Sent: Thursday, August 09, 2007 3:27 PM
To: Kurzweil National Federation of the Blind Reader user list
Subject: Re: [Reader-users] Battery for Camera

Hi Alco,  you should report the possibly defective camera battery to your
dealer.  A replacement, if you need one, will be provided under your
waranty.  

Leaving the extra battery in the charger plugged in continuously is ok.  If
you or someone can see the indicator lights on the charger the green light
indicates a fully charged battery.  The fully charged battery should then
activate the camera just fine.  

Thanks, J. G.
---------------
James gashel
Vice President of Business Development
K-NFB Reading Technology, Inc.
phone, 443-854-0854
email, jim at knfbreader.com
sent from my wireless Dash

-----Original Message-----
From: Alco Canfield <amcanfield at comcast.net>
Sent: Thursday, August 09, 2007 5:33 PM
To: reader-users at nfbnet.org
Subject: [Reader-users] Battery for Camera

I received the additional camera battery and charged it for ninety minutes.
However, when I changed batteries, the camera would not turn on, leading me
to believe that the battery is defective or the charger is defective or
both.  I know I installed the battery correctly because when I changed to
the original which came in the device, the camera turned on just fine.

 

I know there is only one way to put the battery in the charger, so I would
appreciate any information you can provide re this.

 

Just got the reader yesterday and it has great potential, though the
processing is very very slow.

 

Alco


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