[Reader-users] Serious Reader blues

Tue Nov 14 19:30:00 CST 2006

Hi Evelyn:

You should have received version 3.1 several weeks ago and version 3.1.5
within the last few days.  I will be sure to look into this on Wednesday
and have the update sent.  We also want you to return the SD card you
have with version 3.0.5 on it.  We provide you with a stamped and
pre-addressed envelope to use to return the older SD card.  

We definitely want you to have the latest software, and I will be sure
you get it ASAP!.   

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of Evelyn Weckerly
Sent: Tuesday, November 14, 2006 5:45 PM
To: Kurzweil National Federation of the Blind Reader users list
Subject: Re: [Reader-users] Serious Reader blues

Hi,

Not me. I bought mine at the convention and I'm still on 3.0.5.

Evelyn

At 04:27 PM 11/14/2006, you wrote:
>Hi Deborah:
>
>Your Ohio Dealer for the Reader is affiliated with Kurzweil Educational

>Systems, Inc (KESI).  This is not the Company that the NFB partially 
>owns along with Ray Kurzweil.  In fact, neither the NFB nor Ray 
>Kurzweil have any financial interest in KESI.  The company we have 
>formed to develop the Reader further does not market the Reader 
>directly to customers.  The Reader is only sold by KESI dealers and to 
>some extent directly by the NFB.  The only way the NFB can help you 
>directly with a reader problem is if you have purchased the Reader from

>the NFB.  That includes furnishing you with updated software.  At this 
>point we have updated all of the NFB Reader customers to version 3.1.5.
>
>Putting all of that to one side, our company, called K-NFB Reading 
>Technologies Inc. does have an interest in being sure that people who 
>have purchased the Reader from a KESI dealer or from the NFB itself are

>satisfied with both the product and the service they receive.
>Therefore, you have my word that I will definitely do what I can to 
>bring your situation to someone in the chain who can do something to 
>make things work out well for you.  Our goal is to be sure that you 
>receive the same high quality service in working with your Reader 
>regardless of whether you purchased it from the NFB or a KESI dealer.
>However, since, in your case the Reader was not purchased from the NFB,

>I am not in a position to do the things directly that the NFB would do 
>if the Reader had been purchased from us.  Please stand by, and let's 
>see if we can get something going so your Reader will perform at the 
>standard we expect.
>
>-----Original Message-----
>From: reader-users-bounces at nfbnet.org
>[mailto:reader-users-bounces at nfbnet.org] On Behalf Of Rob Monitor
>Sent: Tuesday, November 14, 2006 2:54 PM
>To: Kurzweil National Federation of the Blind Reader users list
>Subject: Re: [Reader-users] Serious Reader blues
>
>Hi, Don't know why you are having so much trouble with your reader I 
>got my from NFB and everything if going just fine. The updates that 
>I've gotten are
>3.1 and 3.1.5 and both time they send me the new card and ask me to 
>send
>
>back the old one so they can look at it and make any changes   to it...
>Also
>I talked to Kurzweil tech support and found them real nice I just had 
>some questions about what kind of PDA and camera that they used  for 
>the reader and the person  I talked to  was more and happy to talk to 
>me about it ...
>----- Original Message -----
>From: "Deborah Kendrick" <dkkendrick at earthlink.net>
>To: "Kurzweil National Federation of the Blind Reader users list"
><reader-users at nfbnet.org>
>Sent: Tuesday, November 14, 2006 1:22 PM
>Subject: Re: [Reader-users] Serious Reader blues
>
>
> > Hi All,
> > This isn't exactly something that should go to the list, but I'm so 
> > unhappy that I thought maybe all of you could offer some help.
> > As you may know, I was a Reader Pioneer, and instantly took to and 
> > loved the KNFB Reader.  I did lots of demonstrations -- all of them 
> > successful -- and used it in all manner of situations.  I wanted to 
> > keep it, but couldn't afford it.  Under a "post employment' kind of 
> > thing, I got the VR system in my state to purchase one for me.  It 
> > all
>
> > was seamless -- or so I thought:
> > My
> > new one arrived, and I immediately sent the test unit back.
> >
> > But my new unit was ordered through an Ohio vendor who orders them 
> > all
>
> > from Kurzweil.  My first frustration was the limited amount of time 
> > it
>
> > holds a charge -- not even a whole day frequently.  Then, I was 
> > unhappy because everyone else on the list seemed to be getting 3.1 
> > and
>
> > I didn't have it.
> > The dealer told me it wasn't out yet!  Then my unit totally crashed 
> > --
>
> > no hard reset would do.  I finally got tech support (through the 
> > Ohio vendor
> > again) and was told to turn the camera on and off a few times.
> > Strangely, that jump started the unit.  I was going to San Francisco

> > for five days and really wanted to use it.  But alas, by the time I 
> > got there, that jump start was ineffective.  Nothing could persuade 
> > the unit to come to life.
> > Add to this frustration that the dealer told me last Wednesday that 
> > I now can get 3.1 (never mind that many of you already have 3.5) but

> > that in order to get it, I must first send in my SD card.
> >
> > If there is indeed a new company, merging the efforts of Kurzweil 
> > and the Federation, why then is there so much disparity between the 
> > two sources for the Reader?  Our state convention starts day after 
> > tomorrow, and I'm sure all of us who do have the Reader will be 
> > asked by others to show it.  All I have is what seems to be a piece
of junk.
> >
> > Yes, I'll go back to the dealer from whence it came, but the above 
> > questions remain valid.  Why will the upgrades from Kurzweil lag 
> > behind those from NFB?  And why must I jump through hoops to get
them?
> >
> > Anyone who knows anything or can give me direction will be my 
> > hero/heroine of the day!
> >
> > Deborah
> >
> > _______________________________________________
> > Reader-users mailing list
> > Reader-users at nfbnet.org
> > http://www.nfbnet.org/mailman/listinfo/reader-users
> >
> >
>
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