[Reader-users] Tech Support question

[David Evans]

Dear All,

Batteries running down is a common problem with allot of new devices.
You must keep the battery charged on your Pac-Mate, Braille Notes and PDA's.
If the battery runs down you can lose all of your data.
It sounds as if the K-NFB Reader is no different.
Keep it charged or on its charger when not in use.
I understand that the newer models have a charger that will not let it over 
charge and damage the battery.  This is a good feature.
I am sure that this is just one of many updates that the devices and the 
technology will go through as it matures.

David Evans, NFBF
Nuclear/Aerospace Materials Engineer
Builder of the Lunar Rovers and the F-117-A Stealth Fighter

"The person I am is the result of the experiences I have had, the people I 
have met and the books I have read."--Mark Twain
----- Original Message ----- 
From: "Evelyn Weckerly" <weckerly at i2k.com>
To: "Kurzweil National Federation of the Blind Reader users list" 
<reader-users at nfbnet.org>
Sent: Tuesday, December 26, 2006 5:29 PM
Subject: Re: [Reader-users] Tech Support question


> Tammy,
>
> The reason mine went dead is thqat the connection between the adapter
> and the unit was not quite tight and I didn't realize it. Now I check
> it frequently and am much more careful about that. I have also
> learned that when the unit is fully charged, the transformer makes a
> noise unlike the steady one that occurs when the adapter is plugged
> in but not not connected to the unit. It is a town that goes up and
> down in pitch.
>
> Your documentation advises you to keep the unit plugged in when not
> in use. I thought mine was. So now I check it.
>
> Evelyn
>
> At 12:56 PM 12/26/2006, you wrote:
>>Evelyn,
>>Yep, that is what happened.  The battery died.  If it is so sensative, 
>>this
>>may not be the device for me.  Technology is so awesome when it is up and
>>running but when it is down, it is such a pain to get back up and running
>>again.  Have a great day!
>>----- Original Message -----
>>From: "Evelyn Weckerly" <weckerly at i2k.com>
>>To: "Kurzweil National Federation of the Blind Reader users list"
>><reader-users at nfbnet.org>
>>Sent: Tuesday, December 26, 2006 6:21 AM
>>Subject: Re: [Reader-users] Tech Support question
>>
>>
>> > Tammy,
>> >
>> > I had to do that once. The unit must be takenout of the case and the
>> > sighted person uses the provided stylus to tap the screen to do it. I
>> > think you have to reinstall the software after that, but you won't
>> > lose your settings. Just be careful not to let the battery die. I'm
>> > almost paranoid about that now.
>> >
>> > Evelyn
>> >
>> > At 09:12 PM 12/25/2006, you wrote:
>> >>Nick,
>> >>When I spoke to tech support at NFB I was told that I would have to
>> >>recalabrate the device.  In order to do this, I would have to have a
>> >>sighted
>> >>person's assistance.  Is that possible to do by email?  If not, I will
>> >>wait
>> >>until after the 27th.  Could you send me the number for tech support?
>> >>Thank
>> >>you and Merry Christmas!
>> >>----- Original Message -----
>> >>From: "W. Nick Dotson" <nickdotson at bellsouth.net>
>> >>To: "Kurzweil National Federation of the Blind Reader users list"
>> >><reader-users at nfbnet.org>
>> >>Sent: Monday, December 25, 2006 8:03 PM
>> >>Subject: Re: [Reader-users] Tech Support question
>> >>
>> >>
>> >> > For NFBR's purchased from KESI it's usually Monday through Friday,
>> >> > 9:00am
>> >> > to 9:00pm Eastern.  We're off til Wednesday the 27th, but perhaps 
>> >> > with
>> >> > a
>> >> > bit more
>> >> > description, we can be of service via e-mail.
>> >> >
>> >> > W. Nick Dotson
>> >> >
>> >> > On Sat, 23 Dec 2006 16:31:25 -0600, tammy cantrell wrote:
>> >> >
>> >> > Does anybody know if there is tech support available after 5:00p.m.? 
>> >> > My
>> >> > reader has died on me and I don't get off work until 5:00. Thanks in
>> >> > advance.
>> >> > Smile! GOD loves you!
>> >> >
>> >> >
>> >> >
>> >> > W. Nick Dotson
>> >> > Technical Support Group
>> >> > Senior Support Engineer for Kurzweil 1000
>> >> > and K_NFB Reader
>> >> > kurzweil1000support at kurzweiledu.com for e-mail and 800-894-5374
>> >> > (followed by Option 5, then Option 2) for telephone.
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >>------------------------------------------------------------------ 
>> --------------
>> >>
>> >>
>> >> > _______________________________________________
>> >> > Reader-users mailing list
>> >> > Reader-users at nfbnet.org
>> >> > http://www.nfbnet.org/mailman/listinfo/reader-users
>> >> >
>> >>
>> >>_______________________________________________
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>> >
>>
>>
>>--------------------------------------------------------------------------------
>>
>>
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>> >
>>
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>


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