[Reader-users] two companies selling Reader?

[Booth, Steve]

Hello.   This is Steven Booth National Federation of the Blind KNFB
Reader Technical Support.

For those of you who are not sure of where your Reader support is
located check your serial number located in print and Braille on the
inside of the Velcro cover.  If the serial number begins with a zero
your Reader is one of the NFB units and your technical and software
support is from the National Federation of the Blind.  We are selling
the first 500 units we used for beta testing.  The most recent software
version for our units is 3.1.5.  If you have one of our units and do not
have version 3.1.5 contact either Jim Gashel jgashel at nfb.org or
Ann-Marie Laney alaney at nfb.org indicating your serial number and what
version of the software you currently have.

If your serial number begins with a number other than zero your Reader
support is provided by Kurzweil Educational Systems.  Contact KESI at
(800) 894-5374 for sales and software inquiries and for the name of your
local dealer and (888) 995-9905 for technical support.  It is my
understanding that their latest version of the software is version 3.0.6
but be sure to inquire from KESI what is the latest version of software.

Another way of telling what Reader you own is to look at the function
keys.  If F1 F2 F3 and F4 are located along the same row from left to
right you have a National Federation of the Blind unit.  If the function
keys F1 and F2 and F3 and F4 are in two vertical sets with F1 above F2
and F3 above F4 you have the KESI hardware.

The national Federation of the Blind will sell and support those earlier
units.  Kurzweil Educational systems will support and sell the later
units.

I hope this clears up some of the confusion.  If you receive software
upgrades from the National Federation of the Blind return your SD card
after installing the upgrade.  We use the returned SD cards to provide
future upgrades.  The situation may differ for those units purchased
from KESI because they only have an SD card slot; your files are also
stored on the SD card and not a Compact Flash card which is present on
the National Federation of the Blind units.

Enjoy your Kurzweil National Federation of the Blind Readers and contact
either KESI or NFB for support.

Steven Booth
Kurzweil National Federation of the Blind Reader Technical Support
Phone: (877) 708-1724
Email: readerhelp at nfb.org
 

-----Original Message-----
From: reader-users-bounces at nfbnet.org
[mailto:reader-users-bounces at nfbnet.org] On Behalf Of Kim Morrow
Sent: Wednesday, December 06, 2006 10:58 PM
To: 'Kurzweil National Federation of the Blind Reader users list'
Subject: [Reader-users] two companies selling Reader?

            Let me make sure I understand this correctly: Am I correct
in understanding that there are two companies who distribute the KNFB
Reader-a company called KESI and the NFB? There are two separate
entities out there distributing this product?

 

Kimberly