[Oagdu] Dealing with insurance companies.

[Deanna Lewis]

Marion,
Thank you so much. I will be in touch.
Deanna

From: OAGDU [mailto:oagdu-bounces at nfbnet.org] On Behalf Of NAGDU President via OAGDU
Sent: Thursday, June 16, 2016 1:23 PM
To: 'Ohio Association of Guide Dog Users List'
Cc: NAGDU President
Subject: Re: [Oagdu] Dealing with insurance companies.

Deanna,

                Car Rental agencies are places of public accommodation under Title III of the Americans with disabilities Act. As such, they are required to modify their policies, practices, and procedures to allow disabled people accompanied by service animals access to all of their services, including allowing service animals in their vehicles. This is an issue we need to pursue strongly and we are here to help you navigate the challenges. Please feel free to get in touch with me if you would like some specific direction.

Fraternally yours,
Marion Gwizdala



From: OAGDU [mailto:oagdu-bounces at nfbnet.org] On Behalf Of Deanna Lewis via OAGDU
Sent: Thursday, June 16, 2016 11:12 AM
To: Ohio Association of Guide Dog Users List
Cc: Deanna Lewis
Subject: [Oagdu] Dealing with insurance companies.

Hi all,
On June 2nd, my mom and I were stuck in traffic on the highway in the rain. A car rear-ended us and did a slight bit of damage to the car. Luckily, we weren’t going very fast, and Mambo was not in the car at the time of the accident. But, I just experienced this issue with the other driver’s insurance company and it’s really upset me. So, here goes…
My mom took our car to Progressive today so that they could inspect it and evaluate what needs to be fixed. They did not want to let us rent a loaner car because they do not allow “pets” in them. We explained that he is a guide dog and I reminded them of the laws. But, the lady insisted that Enterprise would not allow “pets”, but she was going to check to see if they would make an exception. I’d also like to mention that we just rented a car from Enterprise a few weeks ago, with no issues. They did “allow” us to get a rental car, but the lady was pretty rude, although so was my mom. For anyone who knows my mom, you know what I mean /smiles/.
So, I’m still really angry about this, and I am thinking of filing a complaint with Progressive.
This also reminded me that we need to look into AAA and towing companies, in regard to service dogs. Debbie, I haven’t forgotten you and the issue you had!
What do you guys think? I may also try calling the Nagdu hotline. Although they did not deny access, they still tried to and gave us a hard time.
Deanna





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