[NFBWATlk] FW: NFB-NEWSLINE is seeking an Operations Specialist

Judy Jones sonshines59 at gmail.com
Fri Apr 16 16:29:32 UTC 2021

See job listing below.


Judy Jones



From: Scott White <swhite at nfb.org> 
Sent: Friday, April 16, 2021 8:41 AM
To: Judy Jones <Sonshines59 at gmail.com>
Subject: NFB-NEWSLINE is seeking an Operations Specialist


Operations Specialist NFB-NEWSLINE: A Service of the National Federation of
the Blind

The National Federation of the Blind is a membership organization of blind
people from each of the fifty states, the District of Columbia, and Puerto
Rico. As America's civil rights organization of the blind, the Federation is
a coordinated network of skilled advocates, resources, and programs that
raise expectations of the blind in society and create opportunities for
blind people to live the lives they want. The staff of the Federation are
central to the organized blind movement by providing support, professional
expertise, and daily contributions to the success of the organization.
Working under the direction of the Federation's elected President, the staff
advise the organization's leadership and contribute to the vibrant,
energetic, and collaborative culture of the organization that raises
expectations throughout society.

The Advocacy and Policy Department of the National Federation of the Blind
is responsible for assisting the President in the coordination and
management of all federal legislative and regulatory advocacy; providing
affiliates with state and local legislative technical assistance, strategy
development and training; membership support with education, employment, and
social security issues; the administration of our Independence Market; and
the administration of the NFB-NEWSLINE system.

NFB-NEWSLINE is a free audio and Braille information service for blind,
low-vision, deafblind, or print disabled U.S. residents. It provides access
to over 500 publications including national, state and international
newspapers, breaking news, magazines, emergency weather alerts, retail ads,
job listings, and TV listings. Subscribers can access these publications via
a touchtone telephone, the internet, OnDemand email, portable players or IOS
Devices such as an iPhone, iPod, or iPad. For more information, visit
www.nfbnewsline.org <http://www.nfbnewsline.org> .

The National Federation of the Blind is seeking an Operations Specialist to
work with the NFB-NEWSLINE group to assist with taking the service to the
next level. The successful candidate will report to the Director of
Sponsored Technology Programs and will require an efficient, multitasking,
self-starter that can formulate strategies to drive process improvement.


Manage and track NFB-NEWSLINE problem resolution.

Manage and improve customer relationship management processes.

Manage and improve the subscriber onboarding, training and customer service

Assist with the implementation of strategic objectives.

Assist with the management of system enhancements and track implementation

Assist with NFB-NEWSLINE state sponsor contracts.

Works as the liaison with accounting to prepare invoices and track payments.

Provides presentations to community stakeholders on NFB-NEWSLINE.

Analyze NFB-NEWSLINE usage trends and make recommendations on resource

Provides back-up assistance to the Director of Sponsored Technology

Some overnight travel is required.


The successful candidate will be demonstrably skilled in the following


Customer Service

Business Management


Data Processing Skills

Communication Skills

Reporting Skills


Critical Thinking and Problem-Solving Skills

Planning and Organizing

Education and Experience

Bachelor's degree in Business, Operations Management, or related field.
Equivalent work experience will be considered.

Excellent interpersonal skills, including ability to effectively relate to a
wide variety of people.

Strong analytical skills.

Ability to build relationships with community stakeholders including state
sponsors, subscribers, and other disability organizations.

Knowledge of organizational effectiveness and operations management.

Familiarity with business and financial principles

Excellent verbal and written communication skills

Leadership ability

Outstanding organizational skills

Experience with NFB-NEWSLINE preferred but not required.

How to Apply

We do not speak in terms of "positions" for many of our jobs at the NFB
National Office, preferring to focus on the applicant's total skill set in
determining a fit with our needs. Candidates for jobs at this level are
hired on the basis of their education and experience ratings and careful
assessment of performance in multiple interviews. We seek individuals who
long to identify with a cause and to assist in advocacy for a group long
denied equal opportunity to succeed or fail on the basis of ability and not
be denied opportunity on the basis of society's stereotypes.

This job is open until filled. Applicants should send, preferably via email,
a resume and cover letter indicating salary requirements to: Human
Resources, National Federation of the Blind, 200 East Wells Street at
Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314, ext. 2488; fax
410-685-5653; email HR at nfb.org <mailto:HR at nfb.org> .

National Federation of the Blind | nfb.org | 866-504-7300 |
nfbnewsline at nfb.org <mailto:nfbnewsline at nfb.org> 

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