[nfbwatlk] Canadian Transportation Agency & WestJet (fwd)

Frederick Driver wt329 at victoria.tc.ca
Tue Feb 26 03:26:23 CST 2013


F Y I

Close on the heels of Graeme McCreath's victory in his human rights case,
Elizabeth Lalonde reported her own victory in her case against the airline
that tried to prevent her from keeping her cane and storing it along the
fuselage.  Copy below.

Rick


Original Message
From: <list at cfb.ca>
To: <list at cfb.ca>
Sent: Monday, February 25, 2013 12:22 PM
Subject: [List] Canadian Transportation Agency & WestJet


From Elizabeth
Wonderful news. My filing with the Canadian Transportation Agency regarding
stowing my long white cane and keeping it with me during flight paid off.
See below!

----- Original Message -----
From: "Kimberly Forkes" <Kimberly.Forkes at otc-cta.gc.ca>
To: "Elizabeth Lalonde" <elizabeth.lalonde at shaw.ca>
Sent: Tuesday, February 12, 2013 9:03 AM
Subject: Re: Your correspondence with the Canadian Transportation Agency


Dear Ms. Lalonde,

Further to your correspondence with the Canadian Transportation Agency,
regarding the placement of your cane on WestJet flights, WestJet has
informed me that it is in the process of updating its flight attendant
manual to reflect the following, which applies to the placement of
canes:

"May be stowed lengthwise along the fuselage sidewall, in an available
overhead compartment, or in the seat pocket (provided the cane is
collapsible)."

WestJet is targeting to implement this as of March 27, 2013.

Thanks kindly,

Kimberly Forkes



Kimberly Forkes
Analyste | Analyst
Division des plaintes et enquêtes, transports accessibles | Accessible
Complaints and Investigations Division
Direction générale du règlement des différends | Dispute Resolution
Branch
Office des transports du Canada | Canadian Transportation Agency
15, rue Eddy, Gatineau QC K1A 0N9 | 15 Eddy Street, Gatineau QC K1A 0N9

Kimberly.Forkes at otc-cta.gc.ca
Téléphone | Telephone 819-953-5922
Télécopieur | Facsimile 819-953-6019
ATS - TTY 800-669-5575
Gouvernement du Canada | Government of Canada






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