[nfbwatlk] Fw: INTRODUCTION TO ORACLE SIEBEL CALL CENTER

Mike Freeman k7uij at panix.com
Mon Jun 21 21:31:12 CDT 2010


----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: <nfbnet-members-list at nfbnet.org>
Sent: Monday, June 21, 2010 5:52 PM
Subject: [Nfbnet-members-list] INTRODUCTION TO ORACLE SIEBEL CALL CENTER


> Anne Taylor has asked me to distribute the following widely:
>
> Dave
>
>
> From: Peter Wallack [mailto:peter.wallack at oracle.com]
> Sent: Monday, June 07, 2010 6:49 PM
> To: Taylor, Anne
> Subject: Additional text to help promote the Sibel Call Center session
>
>
> Anne --
> Per our call last week, here is some additional text that describes the 
> intent of the session:
>
> INTRODUCTION TO ORACLE SIEBEL CALL CENTER
> This session, to be held at the national convention on Wednesday July 7, 
> is a unique opportunity for you to become aware of potential career 
> opportunities
> working in a Call Center.
>
> Oracle Siebel Call Center products are used by more than 4,000 enterprises 
> and more than 4.6 million business users. Working closely with executives 
> of
> the NFB, we identified this type of application as something that was 
> particularly well suited for users that are blind, which led to a 
> multi-year, multi-phase
> project by Oracle to enhance the accessibility of the products. This 
> session, presented by Don Mauck, Accessibility Evangelist at Oracle, will 
> re-create
> a typical transaction between a call center operator and a customer, and 
> he will discuss detailed operation of the product in conjunction with a 
> screen
> reader. Our goal is to give you a feel for what such a job might be like.
>
> -- 
> Regards,
> Peter
>
> Oracle logo
> Peter Wallack | Accessibility Program Director
> Phone:
> +1 650 506 2272
> Oracle Corporate Architecture Group
> 500 Oracle Parkway | Redwood Shores, CA 94065
> Green Oracle
> Oracle is committed to developing practices and products that help protect 
> the environment
>
>
>                         David Andrews:  dandrews at visi.com
> Follow me on Twitter:  http://www.twitter.com/dandrews920
>
>
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